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Think Win-Win

7 Habits Chapter 4: Think Win-Win Study Guide

TermDefinition
Win-Lose High courage, low consideration
Lose-Win Low courage, high consideration
Lose-Lose Low courage, low consideration
Win-Win or No Deal High courage, high consideration - balanced
EBA Emotional Bank Account
EBA Deposit Step 1 Discover what deposits are for them
EBA Deposit Step 2 Small acts of kindness
EBA Deposit Step 3 Keep promises
EBA Deposit Step 4 Keep confidences
EBA Deposit Step 5 Be loyal to the absent
EBA Deposit Step 6 Set clear expectations
EBA Deposit Step 7 Apologize
EBA Deposit Step 8 Forgive
Making deposits in other people's EBA main point I can make deposits of kindness and helpfulness into other people's Emotional Bank Accounts. When I do this, it's easier to make new friends and build strong relationships
Balance courage and consideration main point I can build effective relationships with people by working for their benefit as well as my own
What did Paul Peterson do in the race? Called to the runner ahead of him who took a wrong turn, and waited for him to catch up before continuing to race
A deposit is only a deposit if... The other person sees it as one
To make up for a withdrawal... It may take more than one deposit
Created by: MPloyhar
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