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Habit 4 ThinkWin-Win

Habit 4 Think Win-Win

TermDefinition
Module 11 Balance Courage and Consideration
What was the main point of module 11? I can build effective relationships with people by working for their benefit as well as my own.
Win-Lose "I'm going to beat you no matter what." high on courage and low on consideration
Lose-Win "I Always get stepped on." Low on courage and high on consideration
Lose-Lose "If I'm going down, you're going down with me." low on courage and low on consideration
Win-Win or No deal "we're going to win together." high on courage and high in consideration
What is college about? Relationships
Module 12 Make Deposits in other people's emotional bank accounts (EBAs)
EBA Emotional Bank Account
Main Point of Module 12 I can make deposits of kindness and helpfulness into other people's EBAs. when I do this, it's easier to make new friends and build strong relationships.
Find out what a Deposit is for the other person. what you think is a deposit for the other person may in fact be a withdrawal in their mind. (Example, potlucks when nobody knows how to cook)
Do Small Acts of Kindness a way to make a deposit into someone's EBA is to be kind and polite to them. being rude is a withdrawal.
Keep Promises it's very important to be true to your word. nothing bankrupts an EBA faster than breaking a promise.
Keep Confidences when someone shares something with you in confidence, keep it that way.
Be loyal to the absent avoid gossiping or backbiting. if you bad-mouth someone, the people listening could think you do the same to them.
set clear expectations. don't leave thing fuzzy. make it known what you expect from someone else in any relationship.
Apologize If you're in the wrong or make a mistake, admit it now. making excuses instead of making thing up is an even bigger withdrawal.
Forgive Learn to forget and forgive so that you don't keep hurting yourself the way you were hurt.
Created by: Chuckles0816
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