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Habit 4 Study Guide
what it says on the tin
Habit 4: Think Win-Win Main Point 1 | I can build effective relationships with people by working for their benefit as well as my own. |
Habit 4: Think Win-Win Main Point 2 | I can make deposits of kindness and helpfulness into other people's Emotional Bank Accounts. When I do this, it's easier to make new friends and build strong relationships. |
Lose-Lose | Not caring if others lose, and not having the courage to stand up for yourself |
Lose-Win | Eager to help others, but not standing up for yourself. Being a doormat. |
Win-Lose | Always needing to win, and always pushing others down to reach that goal. |
Win-Win | Reaching the balance of helping both others and yourself succeed. |
Emotional Bank Account | The "account" that emotional withdrawals and deposits go into for each person. |
Emotional Deposit | An action that helps your relationship with another person, making a deposit into their EBA |
Emotional Withdrawal | An action that hurts your relationship with another person, making a withdrawal from their EBA |