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Habit 4 Study Guide

Flashcards for Habit 4

TermDefinition
Think Win-Win Think Win-Win is the fourth habit that involves balancing courage with consideration and making deposits in other's emotional bank account.
Balance courage and consideration I can build effective relationships with people by working for their benefit as well as my own.
Win-Lose Being high on courage and low on consideration. You can't win unless others lose.
Lose-Win Being low on courage and high on consideration. You have a victim mentality.
Lose-Lose If you can't win, nobody wins. You put yourself and others down.
Win-Win or No Deal You're ready to walk away before someone loses. To feel great, balance consideration and courage.
Courage and consideration matrix A matrix determining your situation based on courage and consideration.
Make deposits in other's emotional bank accounts I can make deposits of kindness and helpfulness into other's emotional bank accounts. When I do this, making friends and building strong relationships becomes easier.
Find out what a deposit is for another person Find what is considerate and helpful towards other's, not yourself.
Do small acts of kindness Treating others with kindness and humbling yourself can be a second way to emotionally deposit in someone's bank account.
Keep promises Never break a serious promise and understand that your words hold value.
Keep confidence Stay aware of what you share about other's personal lives.
Be loyal to the absent Avoid all gossip.
Set clear expectations Follow through what was expected and don't stir confusion.
Apologize Admit to your own mistakes and that you're in the wrong.
Forgive Forgive and forget.
Created by: kayleyobrien8121
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