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Habit 4 Study Guide

Think Win-Win

QuestionAnswer
Win-Lose Can't win unless other people lose.
Lose-Win Not brave enough to stick up for yourself.
Lose-Lose If you can't win, nobody wins.
Win-Win or No Deal Win together or walk away before someone loses.
EBAs Emotional Bank Accounts
Withdrawal Doing someing that hurts a relationship.
Deposits Doing something that helps a relationship.
Small Acts of Kindness Saying hi or introducing yourself to those around you.
Keep Promises Make good on your word, do what you say you're going to do.
Be Loyal to the Absent Avoid gossiping or backbiting, stick up for people.
Set Clear Expectations Dont leave things fuzzy or unclear.
Apologize Admit when you're in the wrong.
Forgive Forgive and forget, don't let yesterday hold your tomorrow hostage.
Created by: Emma Dabney
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