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Midterm

QuestionAnswerQuestionAnswer
Productivity performance measure that includes effectiveness and efficiency Absenteeism failure to report to work
Turnover voluntary and involuntary permanent withdrawal from an organization personality the sum total of ways in which an individual reacts and interacts with others
organization citizenship discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization attitudes evaluative statements or judgements concerning objects, people, or events
deviant behavior voluntary behavior that violates significant org norms and in doing so threatens the well-being of the org and its members behavior how someone responds to a stimuli
cognitive dissonance any incompatibility between 2 or more attitudes or between behavior and attitudes perception process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment
attribution theory attempt when individuals when individuals observe behavior to determine whether it is internally (negative your fault) or externally (positive other reasons) caused motivation processes that account for an individual's intensity, direction, and persistence of effort toward attaining a goal
job satisfaction positive feeling about one’s job resulting from an evaluation of its characteristics values basic convictions that a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence
Created by: CSurane
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