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Habit 4
| Question | Answer |
|---|---|
| Habit 4 is not: | Win-lose, lose-win, or lose-lose |
| What is win-lose? | You try to get ahead of others or be better |
| What is lose-win? | You're insecure and not brave enough to stick up for yourself |
| What is lose-lose? | If you can't win, nobody wins |
| Win-Win or no deal: | "We're going to win together"; nobody loses, not even yourself |
| Great secret of great relationships? | Balance courage and consideration |
| Think of relationships as a: | bank account, with (emotional) deposits and withdrawals |
| When doing something that helps the relationship: | A deposit |
| When doing something that hurts the relationship: | A withdrawal |
| Find out what a ________ is for the other person | deposit |
| A second deposit is to: | treat people with kindness |
| Emotional Bank Accounts exist: | offline and online |
| Keeping promises is a way to: | prevent 'bankrupting' the EBA |
| Breaking promises or telling lies are like: | huge withdrawals |
| What does it mean to keep confidences? | When someone shares something in confidence, keep it that way |
| What does it mean to be loyal to the absent? | Keep yourself from talking behind peoples' backs and gossiping |
| What does it mean to set clear expectations? | Don't keep things fuzzy; be clear with your intentions |
| If you're in the wrong, you need to ______. | apologize |
| Learn to _____ and to forget so you don't keep hurting yourself the way you were hurt. | forgive |
Created by:
agill2505
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