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BM ll 103

LAP QM-001 Nature of Quality Management

TermDefinition
appraisal costs the costs associated with inspecting and catching deflective products quickly as possible
assurance the confidence customers have that a service provider is trustworthy and knowledgeable
conformance compliance with standards
defective not conforming to predetermined standards
durability the measure of how long a product lasts
empathy the ability to put yourself in another persons shoes
excellence usefulness and good performance
external failure costs the costs associated with defective products reaching customers
Globalization the rapid and unimpeded flow of capital labor and ideas across national borders
internal failure costs the costs associated
Created by: tamaurie17
Popular Management sets

 

 



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