Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
BM 2 obj. 103 QM-001
| Term | Definition |
|---|---|
| appraisal cost | the cost associated with inspecting and catching defective products as quickly as possibly |
| assurance | the confidence customers have that a services provider is trustworthy and knowledgeable |
| conformance | compliances with standards |
| defective | not conforming to predetermined standards |
| durability | the measure of how long a product lasts |
| empathy | the ability to put yourself in another persons shoes |
| excellence | usefulness and good performances |
| external failure costs | the cost associated with defective products reaching customers |
| globalization | the rapid and unimpeded flow of capital labor and ideas across national borders |
| internal failure costs | the costs associated with catching defective products before they reach customers |
| methodology | a set of principles or guidelines |
| prevention costs | the costs associated with planning and implementing quality so that defection products aren't created |
| quality | the evaluation of a product based on excellence, value, conformance to specifications and customers satisfaction |
| quality assurance | a process business uses to prevent defective products from being created not just to eliminated or correct them after they already been produced |
| quality control | a process businesses use to check for defects after products have been produced also called quality inspection |
| quality improvement | a business ongoing commitment and willingness to make changes for the purpose of maintaining quality |
| quality management | the ongoing process of planning implementing and integrating quality into every aspect of an organization |
| reliability | the measure of how well a product performs its purpose without breaking down |
| responsiveness | the level of promptness and willingness with which a service is provide |
| serviceability | the measure of how easy a product is to fix and maintain |
| six sigma | a popular quality management methodology that relies on a five step approach to improve any business process |
| tangibles | in quality management refers to the environment in which a service is performed |
| value | in quality management refers to a customers opinion on whether or not the products is worth prices |
Created by:
matthew.i235
Popular Management sets