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421 SSA 2023 Day 1

QuestionAnswer
True or False. The USPS uses tax dollars to fund operations. False.
Theft, deliberate destruction, delay, and opening/breaking of the seals of mail all compromises what? The Security and Sanctity of Mail
Minus a few exceptions, what is generally required to open or break the seal of any mail class? A federal search warrant
Who is the primary law enforcement of USPS? Provide complete answer. US Postal Inspection Service (USPIS)
What is the independent agency within the USPS that performs audits on and investigates postal employees? Provide complete answer. Office of Inspector General (OIG)
What is the difference between USPIS and OIG? USPIS – postal offenses and postal-related civil matters; OIG – investigates fraud/crime within USPS by employees
Who are responsible for ensuring that employees are properly trained and well informed? Supervisors
Who manage post office daily operations and serve as business leaders and community anchors? Managers and Postmasters
Who performs many of the same duties as an SSA but also support back-office distribution functions? Provide complete answer. Sales and Services Distribution Associate (SSDA)
Who ensures the correct processes are followed and customer needs are met? Provide complete answer. Sales and Services Associate (SSA)
Who helps customers with package pickups, identifies mailing needs, ensures customers complete required forms before reaching the window? Lobby Assistant
Who maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services? Provide complete answer. Lead Sales and Services Associate (LSSA)
What are the 6 Retail Moments that Matter? 1. Deliver Your First Impression, 2. Act With Courtesy and Urgency, 3. Keeping It Clean, 4. Delivering the Pride Inside, 5. Transitioning Between Back and Forth, 6. Solutions Are Your Specialty
What is the Post Office Website? www.usps.com
What are the USPS Premium Services? PME, PM, PO Boxes, and Insurance
What is S.O.L.E.R.? Squarely face the person, Open your posture, Lean towards the sender, Eye contact maintained, Relax while attending
What is A+GIST? Acknowledge Greet Inquire Suggest Thank
What is the HazMat question? *NOTE: If you weigh it, you ask it. “Does this item contain anything liquid, fragile, perishable or potentially hazardous such as lithium batteries, perfume, mercury, or aerosols?”
Created by: RCipp
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