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giving and receiving information form a
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Verbal and nonverbal evidence that a message was received and understood is known as
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MEAS 109
CHAPTER 4
| Question | Answer |
|---|---|
| giving and receiving information form a | communication circle |
| Verbal and nonverbal evidence that a message was received and understood is known as | feedback |
| Facial expressions, posture, eye contact, touch, and attention to personal space | Body language |
| Skills used when interacting with people | Interpersonal skills |
| According to Maslow, these are a general type of needs, such as physiological needs, safety, love, and esteem are known as: | deficiency (basic need needs) |
| Which term means to find self-fulfillment and realize one's own potential? | Self-actualization |
| According to Maslow, the needs to feel respected and important and to have worthiness to society are called | esteem needs |
| A good way to avoid negative communication is to | open your eyes and ears to others. |
| Nonverbal communication is also known as: | body language |
| examples of nonverbal communication. | hug touch on the shoulder touch on the back of the hand |
| What is an important part of positive communication? | eye contact |
| Hearing what a person has to say without the need to reply is: | passive listening |
| Being willing to listen to others' viewpoints | openness |
| To show consideration toward patients is to act in a: | thoughtful kind way |
| Being firm and standing up for oneself while showing respect for others is called being | assertive. |
| Identify the reasons that patients develop unconscious coping mechanisms. | guilt shame anxiety |
| Communication with patients in a way that helps them understand and puts them at ease is known as | Therapeutic communication |
| Individuals who unconsciously return to a more infantile behavior or thought. | regression |
| nonverbal signs of an anxious patient | Sweaty palms Irritability Increased blood pressure and pulse agitation reported problem with appetite or sleep. |
| an unconscious means of protecting oneself from anxiety, guilt, and shame is | coping mechanism |
| the characteristics of therapeutic communication. | Communicating with team members in technical terms Speaking to patients in terms they understand |
| A negative statement about the specific traits of a group that is applied unfairly to an entire population is known as | stereotyping |
| what can be barriers or challenges to effective communication? | Anxiety Anger Cultural differences Certain impairments patients with terminal ill |
| techniques to improve a medical assistant's communication with patients of various cultures. | Use an interpreter whenever needed. Learn a few phrases of greetings of another language. Be aware of nonverbal communication and respond. |
| What is the main goal when dealing with an angry patient? | to refocus the anger |
| Patients and their families recovering or seeking treatment for substance abuse deserve: | discretion respect compassion |
| stages of dying in their usual order of progression | denial anger bargaining depression acceptance |
| A harmonious, positive relationship is known as | rapport. |
| Treat patients with behavioral and emotional disorders with: | care compassion discretion |
| Substance abuse crosses all | generations socioeconomic statuses |
| Conflict is also known as | friction |
Created by:
mwaciba