CHAPTER 4
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| giving and receiving information form a | communication circle
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| Verbal and nonverbal evidence that a message was received and understood is known as | feedback
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| Facial expressions, posture, eye contact, touch, and attention to personal space | Body language
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| Skills used when interacting with people | Interpersonal skills
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| According to Maslow, these are a general type of needs, such as physiological needs, safety, love, and esteem are known as: | deficiency (basic need needs)
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| Which term means to find self-fulfillment and realize one's own potential? | Self-actualization
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| According to Maslow, the needs to feel respected and important and to have worthiness to society are called | esteem needs
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| A good way to avoid negative communication is to | open your eyes and ears to others.
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| Nonverbal communication is also known as: | body language
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| examples of nonverbal communication. | hug
touch on the shoulder
touch on the back of the hand
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| What is an important part of positive communication? | eye contact
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| Hearing what a person has to say without the need to reply is: | passive listening
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| Being willing to listen to others' viewpoints | openness
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| To show consideration toward patients is to act in a: | thoughtful kind way
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| Being firm and standing up for oneself while showing respect for others is called being | assertive.
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| Identify the reasons that patients develop unconscious coping mechanisms. | guilt
shame
anxiety
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| Communication with patients in a way that helps them understand and puts them at ease is known as | Therapeutic communication
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| Individuals who unconsciously return to a more infantile behavior or thought. | regression
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| nonverbal signs of an anxious patient | Sweaty palms
Irritability
Increased blood pressure and pulse
agitation
reported problem with appetite or sleep.
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| an unconscious means of protecting oneself from anxiety, guilt, and shame is | coping mechanism
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| the characteristics of therapeutic communication. | Communicating with team members in technical terms
Speaking to patients in terms they understand
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| A negative statement about the specific traits of a group that is applied unfairly to an entire population is known as | stereotyping
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| what can be barriers or challenges to effective communication? | Anxiety
Anger
Cultural differences
Certain impairments
patients with terminal ill
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| techniques to improve a medical assistant's communication with patients of various cultures. | Use an interpreter whenever needed.
Learn a few phrases of greetings of another language.
Be aware of nonverbal communication and respond.
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| What is the main goal when dealing with an angry patient? | to refocus the anger
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| Patients and their families recovering or seeking treatment for substance abuse deserve: | discretion
respect
compassion
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| stages of dying in their usual order of progression | denial
anger
bargaining
depression
acceptance
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| A harmonious, positive relationship is known as | rapport.
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| Treat patients with behavioral and emotional disorders with: | care
compassion
discretion
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| Substance abuse crosses all | generations
socioeconomic statuses
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| Conflict is also known as | friction
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To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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