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Business communication
| Question | Answer |
|---|---|
| ^ | insert |
| -e | delete |
| v(supposed to be upside-down ^) | close up space |
| # | insert space |
| elongated z | transpose letters |
| z | transpose words |
| ¶ | new paragraph |
| / | lowercase |
| Ξ | uppercase |
| stet | stand as is |
| 4 keys in effective writing | Audience, Purpose, Message, Style& Tone |
| Identify your Audience | who are you targeting |
| Establish your Purpose | what’s your purpose? Why are they reading? |
| Message | What’s your SCOPE? Go into DETAIL. |
| Style & Tone | How should I best communicate? |
| #1 rule in writing | Get to the point, and do it right away |
| 6 basic characteristics of business communication | 1.Provide facts. 2. Not much opinion 3. Visuals(graphs, charts) 4. Accurate measurements 5. State responsibility 6. Persuade recommendations |
| ethical writing/communication | misquoting, manipulation, misrepresentation |
| Writing Process Stage | 1.Researching 2. Planning 3. Drafting 4. Revising 5. Editing |
| Drafting | converting words&phrases |
| Revising | re-seeing,, rethinking, & reconsidering |
| Editing | fine-tuning a document |
| Collaboration | builds talent, get feedback, productivity & saves time(maybe not), decision-making time(maybe not), psychological benefits |