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Habit 4

Flashcard method study guide for Habit 4.

Win-Lose High on courage, low on consideration. You can't win unless other people lose.
Lose-Win Low on courage, high on consideration. Insecure. Not brave enough to stick up for yourself/doormat
Lose-Lose Low on courage and consideration. If you can't win, nobody wins.
Win-Win or No Deal Ready to walk away before someone lose - including yourself. Perfect balance of courage and consideration.
EBA Emotional Bank Account(s)
Emotional Bank Account(s) Relationship - bank account that you can make (emotional) deposits and withdrawals
Find out what a deposit is for the other person. What you think is a deposit for another person could actually be a withdrawal in their mind.
Do small acts of kindness. Take the initiative to treat people with kindness.
Keep promises. If you don’t keep promises, this is a big withdrawal of EBA. This breaks trust.
Keep confidences. When someone shares something with you in confidence, keep it that way.
Be loyal to the absent. Avoid gossiping or backbiting. Do not negatively talk about someone who isn't there.
Set clear expectations. Don't leave room for second guessing. Clearly set expectations and follow through on what's expected.
Apologize. If you're in the wrong, or were, admit it now. Making excuses instead of making things better turns into an even bigger withdrawal.
Forgive. Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt.
Rule 1 for making deposits A deposit is only a deposit if the other person sees it as one.
Rule 2 for making deposits It can take one or more deposits to make up for one withdrawal.
Created by: hvo
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