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Habit 4

Think Win-Win

Doormat consistently thinking lose-win mentality
Doormat gets nothing out of situation except being walked all over
win-lose high on courage and low on consideration
win-lose always trying to get ahead of others or be better than other people
lose-win low on courage and high on consideration
lose-win you’re insecure
lose-win not brave enough to stick up for yourself
lose-lose low on courage and low on consideration
lose-lose You envy and criticize others
lose-lose put other people down (and often yourself too)
lose-lose If you can’t win, nobody wins. You get revenge.
Win-Win or No Deal balance courage and consideration
Win-Win or No Deal the great secret of great relationships
Win-Win or No Deal You’re ready to walk away before someone loses— including yourself
Win-Win or No Deal the way to help others feel good and for you to feel good too
Lose-Win high in consideration but low in courage
Lose-Win eager to please and reluctant to stand up for yourself
Lose-Win doormat
Lose-Lose you do not care if others lose and if you lose
win-lose your cold, unsympathetic, inconsiderate, unkind
win-lose you see life as a competition
Win-Win or No Deal high in both courage and consideration
Win-Win or No Deal Balancing courage and consideration takes proactive patience
deposits emotions given; helps relationship
withdrawals emotions taken; hurts relationship
deposits and withdrawals emotional
Emotional Bank Account (EBA) metaphor for the amount of trust in relationships
high reserve more trust
high reserve Communication is fast and almost effortless
low reserve communication is slower and can be strained.
low reserve
first deposit in EBA always to seek to understand what deposits and withdrawals are to one another
second deposit in EBA treating people with kindness and courtesy and respect
third deposit in EBA keep promises
deposit show kindness, courtesy, respect
withdrawal show unkindness, discourtesy, disrespect
Fourth deposit in EBA be loyal to the absent
Fifth deposit in EBA to make clear expectations
sixth deposit in EBA learn to forgive
seventh deposit in EBA apologize
eighth deposit in EBA keep confidence
Created by: Hana Judd
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