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Habit 4
Think Win-Win
| concept | explanation |
|---|---|
| Doormat | consistently thinking lose-win mentality |
| Doormat | gets nothing out of situation except being walked all over |
| win-lose | high on courage and low on consideration |
| win-lose | always trying to get ahead of others or be better than other people |
| lose-win | low on courage and high on consideration |
| lose-win | you’re insecure |
| lose-win | not brave enough to stick up for yourself |
| lose-lose | low on courage and low on consideration |
| lose-lose | You envy and criticize others |
| lose-lose | put other people down (and often yourself too) |
| lose-lose | If you can’t win, nobody wins. You get revenge. |
| Win-Win or No Deal | balance courage and consideration |
| Win-Win or No Deal | the great secret of great relationships |
| Win-Win or No Deal | You’re ready to walk away before someone loses— including yourself |
| Win-Win or No Deal | the way to help others feel good and for you to feel good too |
| Lose-Win | high in consideration but low in courage |
| Lose-Win | eager to please and reluctant to stand up for yourself |
| Lose-Win | doormat |
| Lose-Lose | you do not care if others lose and if you lose |
| win-lose | your cold, unsympathetic, inconsiderate, unkind |
| win-lose | you see life as a competition |
| Win-Win or No Deal | high in both courage and consideration |
| Win-Win or No Deal | Balancing courage and consideration takes proactive patience |
| deposits | emotions given; helps relationship |
| withdrawals | emotions taken; hurts relationship |
| deposits and withdrawals | emotional |
| Emotional Bank Account (EBA) | metaphor for the amount of trust in relationships |
| high reserve | more trust |
| high reserve | Communication is fast and almost effortless |
| low reserve | communication is slower and can be strained. |
| low reserve | |
| first deposit in EBA | always to seek to understand what deposits and withdrawals are to one another |
| second deposit in EBA | treating people with kindness and courtesy and respect |
| third deposit in EBA | keep promises |
| deposit | show kindness, courtesy, respect |
| withdrawal | show unkindness, discourtesy, disrespect |
| Fourth deposit in EBA | be loyal to the absent |
| Fifth deposit in EBA | to make clear expectations |
| sixth deposit in EBA | learn to forgive |
| seventh deposit in EBA | apologize |
| eighth deposit in EBA | keep confidence |