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Habit 4 Study Guide

QuestionAnswer
What are the four different types of people? Win-Lose, Lose-Win, Lose-Lose, and Win-Win or No Deal.
Describe a Win-Win or No Deal type of person. A person who lives by courage and consideration. This person is ready to walk away before someone loses including self.
What EBA stand for? Emotional Bank Accounts.
Describe a Lose-Win type of person. A person who is typically insecure , and a people pleaser. This person isn't courageous enough to take up for themselves, they get taken advantage of, bury their feeling, also they have a victim mentality and that requires sympathy.
What does it mean to make deposits in EBA? Doing something that helps someone or the relationship emotionally.
What are ways you can make deposits in a persons EBA? Small acts of kindness, keeping promises, keeping secrets told in confidence, be loyal even when they're not around, apologizing, forgiving, etc.
Describe a Win-Lose type of person. This person is high on courage and low on consideration. This person is constantly trying to get ahead of others or better than people, proud, and cant win unless other people lose,
Describe a Lose-Lose type of person. If this person doesn't win, nobody does. This person gets revenge, they envy and criticize others, and often put other people down, including themselves.
If someone doesn't see your "deposit" as a deposit, is it a deposit? No. If a person doesn't see what you did or said as positive to them it isn't a deposit, its a withdrawal.
Is it possible to make up for a withdrawal? Yes, it may take one or more deposits to make up for a withdrawal.
What's a withdrawal from an EBA? Something done or said in a less than positive way that upset someone.
Created by: joycelynkeiana
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