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Chapter 4
Organizational Conflict & Politics
| Term | Definition |
|---|---|
| Accommodating | A strategy for conflict resolution where one party either places their interests second and allow the other party to further their interest or one party gives into the demands of the other party |
| Arbitration | A formal/organized form of alternative conflict resolution held outside of the court system by an impartial third party. |
| Avoiding | A strategy for conflict resolution where the parties ignore the problem and do nothing to resolve a disagreement |
| Collaborating | A strategy for conflict resolution where the parties to the conflict openly express their concerns and work to find a mutually beneficial solution without making concessions |
| Concessions | Something that is conceded or given up, such as authority, privilege, the right to, interst in, or ownership of a good/service/agreement |
| Compromising | Strategy for conflict resolution involving a process of give-and-take where the parties make concessions that enable them to accomplish their goals |
| Confronting | Strategy for conflict resolution where one party places its desires above the other to maximize its own gain |
| Distributive Negotiation | An adversarial form of negotiation in which the parties in conflict copete with the intent to win or lose all |
| Integrative Negotiation | A cooperative form of negotiation in which the parties in conflict work together to achieve a resolution that is a win-win for all |
| Intergroup Conflict | Conflict between members of different groups, project teams, and departments that centers around processes, costs, or resources |
| Interorganizational Conflict | Conflict between organizations that often occurs in response to a high level of competition |
| Interpersonal Conflict | Conflict between individuals that occurs because of differences in their goals and values |
| Intragroup Conflict | Conflict between members of the same group/department that centers around personality, relationships, processes, and task assignments |
| Litigation | A form of alternative conflict resolution which involves one party engaging legal counsel and filing a formal complaint against another party to sue in court |
| Mediation | An alternative form of conflict resolution that takes the form of a negotiation and is supervised by a neutral third party. |
| Negotiation | An alternative form of conflict resolution where the parties to a dispute attempt to work out a solution, formally or informally, through give-and-take without involving a third party |
| Organizational Conflict | The discord that arises when the interests or values of individuals/groups are incompatible and block one another's attempts to achieve their goals |
| Organizational Politics | Informal, off the record activities that managers engage in to increase their power and influence or to sell ideas to achieve goals and overcome resistance |
| Party-directed Mediation | A mediation approach for resolving disputes between co-workers that involve deep-seated interpersonal and multicultural conflict |
| Political Strategies | The specific tactics that managers use to engage in organizational politics |
| Superordinate Goals | Goals the parties to a conflict agree to regardless of the source of their conflict, such as increasing organizational effectiveness and gaining a competitive advantage |
Created by:
aferrari11
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