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habit 4 study guide

TermDefinitionQuestionAnswer
win-lose You're high on courage and low on consideration. Always trying to get ahead of others What is an "Emotional Bank Account"? It's a relationship of those around you, withdrawals are negative and deposits are positive
lose-win You're low on courage and high on consideration. Insecure. Not brave enough to stick up for yourself Why should a promise be held? It can bankrupt an EBA even if it's a huge balance
lose-lose If you can't win nobody wins. You get revenge. You envy and criticize others Why should we keep confidence? So it doesn't make them feel humiliated and keeps you out of trouble
win-win/no deal Balancing courage and consideration. You're ready to walk away before someone loses Why should you be loyal to the absent? If you say bad things about others, they will think you are saying things about them too
Why should we Apologize? Making excuses instead of making things better, makes everything much worse
Created by: MattMag
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