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MQI- Human Resources
| Question | Answer |
|---|---|
| How do you update your personal Address? | Workday |
| what are MT program min requirements? | 18 years old Bachelor’s Degree Valid Driver’s License No more than 2 moving violations/at-fault accidents within last 3 years No DWI/DUI/DWAI or drug conviction on driving record within last 5 years Must be authorized to work in the United States |
| what are PT minimum requirements? | 18 years old Valid Driver’s License No more than 1 moving violation/at-fault accident within last 3 years No DWI/DUI/DWAI or drug conviction on driving record within last 5 years Must be authorized to work in the United States |
| What is the 401K vesting schedule? | 2 years- 20% vested 3 years- 40% vested 4 years- 60% vested 5 years – 80% vested 6 years – 100% vested |
| When does ERAC start matching your 401K and how much? | 91st day of employment and 3% |
| What are our Retention Goals for FT employees? | 70% |
| What are our Retention Goals for PT employees? | 63% |
| What are our Retention Goals for MT employees? | 55% |
| What are our Retention Goals for ALL employees? | 66.8% |
| When do managers need to approve timesheets? | daily by the end of the day |
| When are reviews due to HR? | No later than the 20th of the month |
| What are some ways to engage our MTs ? | Complete all training Show appreciation for your employees every day Find ways to make the job and work environment FUN! Be responsive to employee needs Maintain your composure in chaos Remind your team of the big picture Vent up, never down |
| What are some ways to engage our Detailers ? | Include them as part of your team (pre-shift huddles, lunches, happy hours, dinners, end-of-month process, etc.) Ensure they have all tools they need Include in branch incentives/bonuses Show true concern and care |
| How do you encourage good sales behaviors? | Shout outs via Email or in branch Allow employees to share how they offer products in a pre-shift huddle or branch sales training Allow employees to train new hires in the branch KNOW INDIVIDUAL SALES CONTEST ARE NOT ALLOWED |
| what can you do to improve the sales process in your branch? | Set Expectations Training and Development Employee Observation & Skill Practice Lead by example |
| What is the saying that is related to employee terminations? | “Employees don’t quit the Company, the quit their manager.” |
| what are the steps of Progressive Discipline? | Restate expectations (verbal) Verbal warning Written disciplinary memo (number of times depends on severity of issue) Last chance/final warning Suspension or termination |
| what steps do you take to handle a potential harassing or discriminatory discussion or conversation between employees? | Stop the conversation Talk with them one on one Gain agreement that they understand this subject could be offensive to other employees Note the conversation in their significant event log. If the content was inappropriate, inform your HR Manager |
| what are the 7 areas you cannot ask about in an interview? | Age Sex/Gender/Sexual Orientation Religion Race Ethnicity or National Origin Veteran Status Disability, handicap, or medical condition |
Created by:
ERAC
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