Save
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account. Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't Know
Remaining cards (0)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

MQI- Business Rental

QuestionAnswer
Questions to uncover if a customer is renting for business? 1. Are you traveling for work? 2. What company do you work for? 3. Does your company have a corporate account with our brands?
What are 3 basic account benefits that you could tell someone traveling business but does not have a corporate account? 1. Local Account Manager 2. Custom Rates 3. Billing Solutions
What are the 2 biggest benefits of renting with National? 1. Counter Bypass – Speed 2. Emerald Aisle – choice
What are the 2 biggest benefits of renting with Enterprise? 1. “we will pick you up” service 2. High-touch personal service
What are some Rate and Rule negotiations that should not be altered? 1. Base Rates (daily/weekly/monthly) 2. Young Driver Fees 3. One-way fees 4. City Surcharges 5. Protection options (DW/Liab) 6. Mileage charges 7. Fuel charges
How does business growth impact of your branch? 1. Can add more vehicles 2. Rates are usually higher than retail 3. TSQi is usually higher
How should you get a business traveler Rental Ready? Use their Emerald Club profile number
What are some benefits of Emerald Club ? 1. Works with both brands 2. Counter bypass 3. Emerald Aisle – free upgrades 4. Reserve and pay for midsize 5. Gain Rewards – free rental days
How does a customer redeem loyalty points ? customer needs to log into their profile or use the app or call the phone number
What is Commute? multi-passenger vehicles for a Partner Companies’ employees’ commutes which provides decreased commute costs to the employee, decreases absenteeism by providing reliable transportation
Why is it important to source corporate business properly? 1. Rate Structure is contractual 2. Can include protection products 3. Can see how much a company has spent towards contract 4. Company could receive a rebate as part of contract
What are the Fields that must be included to source properly? 1. Referral source 2. Rate source 3. Rental Type
What are FBO contract rules? 1. 2 hours before 2. full tank 3. 40, 000 miles or less
What are State Account rules? 1. no taxes 2. full tank 3. 40, 000 miles or less
What are some negative impacts from not sourcing properly? Impacts growth #'s Affect eligibility for an EAA Affect stack rankings Affect BRSE paychecks
What are some commute benefits? Helps manage fleet reduces carbon foot print provides alternative transportation and frees up parking
Created by: ERAC
Popular Management sets

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards