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Habit 4 Study Guide
Habit 4 Think Win-Win
| Term | Definition |
|---|---|
| Module 11 Main Point | Building efective relationships with people by working for their benefits as well as your own |
| Win-Lose | If you're high on courage and low on consideration, you're always trying to get ahead of others or be better than other people. You're proud. You can't win unless other people lose. |
| Lose-Win | If you're low on consideration, you're insecure. You're not brave enough to stick up for yourself. You say yes too fast, are easily taken advantage of, and bury a lot of feelings. You have a permanent victim mentality. |
| Lose-Lose | If you can't win, nobody wins. You get revenge. You envy and criticize others. You put other people down and often yourself too. |
| Win-Win or No deal | You're ready to walk away before someone loses including yourself. Balancing courage and consideration is the way to help others feel good and for you to feel good too. |
| Module 12 Main Point | Making deposits of kindness and helpfulness into other people's emotional bank accounts. When doing this, it becomes easier to make new friends and build strong relationships. |
| Find out what a deposit is for the other person | What you think is a deposit for the other person may in fact be a withdrawal in their mind. You won't know unless you find out. |
| Do small acts of kindness | A second deposit is to treat people with kindness. The opposite-the withdrawal- is to be unkind, discourteous, and disrespectful. |
| Keep promises | Nothing bankrupts the EBA faster- even if the account has a huge balance- than to break a serious promise. That's why it's so important to make good on your word and be very careful before using words "I promise" or "I commit" |
| Keep confidences | When someone shares something with you in confidence, keep it that way. Be careful about what you spread around about other people on social media. |
| Be loyal to the absent | Avoid gossiping or backbiting. If you bad mouth someone, the people listening to you will wonder if you're doing the same to them behind their back. |
| Set clear expectations | Don't leave things fuzzy. Follow through on what's expected. |
| Apologize | If you're in the wrong, admit it now and don't wait. Making excuses instead of making things better turns into an even bigger withdrawal. |
| Forgive | Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt. |
Created by:
ivargasdomingue
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