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Habit 4
Think Win-Win
Balance Courage and ________ | Consideration |
Describe a Win-Lose Mentality | - "I'm going to beat you no matter what" - You can't win unless others lose |
Describe a Lose-Win Mentality | - "I always get stepped on" - You're not brave enough to stick up for yourself - You're always looking for sympathy |
Describe a Lose-Lose Mentality | - "If I'm going down, you're going down with me" - If you can't win, nobody can - You put others down often (as well as yourself) |
Describe a Win-Win Mentality | - "We're going to win together" |
What are the two principles people with a win-win or no deal mentality live by? | Courage & Consideration |
What Level Has High Courage but Low Consideration? | Win-Lose |
What Level Has Both Low Courage & Consideration? | Lose-Lose |
What Level Has High Consideration but Low Courage? | Lose-Win |
What Level Has Both High Courage & Consideration? | Win-Win / No Deal |
If you're trying to make a new friend or keep an old one, think about your relationship as a ____ _______ | bank account |
What is a "deposit"? | When you do something that helps the relationship |
What is a "withdrawal"? | When you do something that hurts the relationship |
What does "EBA" stand for? | Emotional Bank Accounts |
What are some examples of a "deposit"? | - Find Out What a Deposit Is for the Other Person - Do Small Acts of Kindness - Keep Promises - Keep Confidence - Be Loyal to the Absent - Set Clear Expectations - Apologize - Forgive |