click below
click below
Normal Size Small Size show me how
Habit 4 Study Guide
Habit 4
| Term | Definition |
|---|---|
| Win-Lose. Principle? | "I'm going to beat you no matter what." |
| Lose-Win. Principle? | "I always get stepped on." |
| Lose-Lose. Principle? | If I'm going down. you're going down with me." |
| Win-Win or No deal. Principle? | "We're going to win together." |
| Courage & Consideration Matrix | High Courage, Low Consideration: Win-Lose. High Courage, High Consideration: Win-Win or No Deal. Low Courage, Low Consideration: Lose-Lose. Low Courage, High Consideration: Lose-Win. |
| Think of your relationship as a bank account, you can make ( ) and ( ) but they are ( ). | you can make deposits and withdrawals but they are emotional. |
| What is a deposit and a withdrawal? | Deposit- something that helps the relationship. Withdrawal- something that hurts the relationship. |
| Find Out What a Deposit Is for the Other Person. Principle? | What you think is a deposit for the other person may be in fact a withdrawal. |
| What are Deposits? (seven examples) | Do small acts of kindness. Keep promises. Keep confidences. Be loyal to the absent. Set clear expectations. Apologize. Forgive. |