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Module 10

Section 5: Maintaining pharmacy department efficiency

QuestionAnswer
Responsibilities of the pharmacy technician for maintaining the efficiency of the pharmacy department Keeping work areas visible to patients clean Keeping supplies in order and well stocked Processing sales transactions Returning unclaimed prescriptions to stock
Which areas of the pharmacy are appropriate places for displaying patient education material? Drop-off and pickup windows Patient waiting area
Pharmacy technician's maintenance duties Dusting and facing the over-the-counter shelves Returning stock bottles to the prescription department shelves when a pharmacist checks and approves a prescription Rotating stock Stocking and organizing pharmacy supplies
Transaction supplies that should be stored near the cash register Small prescription bags and larger bags for holding serval purchasers Stapler and staples Register, checkout, over-ring, and refund slips Blank charge card slips Pens and notepads Signature logs
Which items are not taxed in manly states? Prescription medications Baby formula Food supplements Some home health care items
What may some pharmacies offer to senior citizens instead of discounts? Coupons to be redeemed for merchandise in the over-the-counter (OTC) medication area
Which type of account allow patients to pay the pharmacy for all purchases at the end of the month? Personal charge account
After what time period do most pharmacies require that unclaimed prescriptions are returned to stock? After 7 to 10 days
Why is it important to return unclaimed merchandise to stock? If unclaimed merchandise is not returned to stock, the pharmacy risks being reimbursed from payers for prescriptions that the patient never received.
Procedure for dispensing medications that have been returned to stock Keep medication in the prescription container (do not pour back into stock bottle). Black out patient information, ensuring the name and National Drug Code (NDC) number of the medication are still visible. Use these medications first for dispensing.
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