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Module 10

Section 4: Returning merchandise

QuestionAnswer
Three reasons for retuning medications to the supplier The wrong quantity was ordered The merchandise has expired The merchandise was recalled by the manufacturer
What is true regarding returning expired merchandise that has been opened? Most suppliers will not accept opened packages, but some manufacturers will accept partially used containers
When medication is returned, what does the pharmacy usually receive from the supplier? Credit that can be applied toward an outstanding bill or toward products that are more frequently used
Where can medications be returned? To the wholesaler, warehouse, or manufacturer
What pieces of information should be listed on the form for returning? Name, strength, dosage form, and package size of the medication Quantity being returned (including partials as a fraction) and its cost.
Which form from the manufacturer or wholesaler contains detailed instructions for returns? A returned-goods authorization form
A copy of which documents should be retained in the pharmacy's records for all returns? The list of returned goods The mailing record or shipping receipt
Returns for which type of medications are typically handled by a pharmacist? Controlled substances
Three reasons for handling returns promptly Returns tie up money that may be needed for other purposes. Products to be returned take up storage space that could be put to better use. Some manufacturers will not take back expired products beyond a certain date after they expire.
How can a pharmacy technician identify recalled medications to be removed from the shelves? By using the National Drug Code (NDC) number, expiration date, and lot number.
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