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SM- 400 Glossary

QuestionAnswer
Audit process by which an organizations account and records are verified
Balance sheet a financial statement that captures the financial condition of the business at that particular moment
Break- even analysis the process of determining the level at which revenues equal total costs
cash flow analysis the process of determining the amount of cash a business has to work with at any given time
concurrent controls mechanisms used to monitor and regulate a task, activity, or performance while it is occurring
controlling the management function that monitors the work effort
feedback control mechanism used to monitor and regulate a task, activity, or performance after it has already occurred
feedforward control mechanisms used to monitor and regulate task, activity, or performance before it occurs
financial ratio comparison of two numbers from a business financial statement: used as a tool by businesses to see relationship between dollars, numbers, and percentages
financial statements records that show businesses financial activities
guarantee a promise made to the consumer that a products purchase price will be refunded if the product is not satisfactory; often called money back guarantee
motivate prompt another person to take some kind of action
return on investment net profit divided by investment or the "bottom line" on how successful an ad or campaign was in terms of what the returns were for the money expended
sustainability the successful long term management of an organizations financial , social, and environmental risks, opportunities and obligations
test marketing the process of introducing a new product yo a limited market to determine what its acceptances will be
warranty a promise made by the seller to the consumer that the seller will repair or replace a product that does not perform as expected
Created by: monica.h640
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