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Module 8

Section 2: Privacy rules: Effects on pharmacy communications

QuestionAnswer
Ways to ensure protected health information (PHI) is not accidentally overheard by other customers when addressing a patient Conducting conversations face to face, away from other customers Speaking in a low tone
When notifying a patient that a prescription is ready, what information should a pharmacy technician refrain from using? The patient's name The physician's name Medication names
Example of how to notify a patient that a prescription is ready "Order for Jones is ready"
How should a pharmacy technician react to an alert about a potential drug interaction? Notify the pharmacist that they are needed to resolve a clinical issue without using the patient's name or providing details about the issue.
Two ways a pharmacy technician can ensure that patient privacy is protected when communicating by telephone If available, use a portable phone in a more private area Exercise caution before arbitrarily providing information to someone over the phone.
How to communicate with a patient when a third party is present Ask the patient if it is okay to discuss health information with the in front of another person Give the patient the opportunity to object to the conversation in front of the third party. Infer from the patient's behavior that they do not object to discussing health information in front of the other person.
What principle should a pharmacist follow when communicating with a patient's caregiver? Limit information given to the caregiver to the minimum amount necessary that is relevant to that person's involvement in the patient's care.
Which guidelines should a pharmacy technician follow if a patient's partner cones to pick up a prescription? Provide the patient's partner the prescription they requested. Defer any discussion about the prescription to the pharmacist.
An incidental disclosure does not violate the Privacy Rule as long as a pharmacy technician has taken which three precautions? Followed their pharmacy's privacy policies and procedures Taken steps to prevent others from overhearing or seeing protected health information (PHI) Disclosed the minimum necessary amount of patient information.
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