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Module 7

Section 6: Communication with specific populations

QuestionAnswer
Which type of communication are children most inclined to pay attention to? Nonverbal communication (appropriate tone of voice, expressions, gestures, eye contact)
During which developmental stage are children unable to understand how a medication would make them feel better? Preoperational stage (age 2 to 7 years)
During which developmental stage are children able to understand the relationship between medication and good health? Concrete operational stage (age 7 to 12 years)
Challenges affecting communication as people age Loss of hearing Loss of vision Loss of cognitive function
Strategies for communicating with patients who have hearing loss Speak slowly and more distinctly Increase volume slightly Look directly at the patient (especially important for lip readers). Write the information for patients to read,
Strategies for communicating with patients who have vision loss Use larger font Use different-sized prescription vials to differentiate medications based on dosage form, tablet size, or shape Use labels with written information in Braille
Appropriate ways for a pharmacy technician to respond to a patient who has difficulty speaking Asking "Can you please repeat what you just said"? Asking the patient if they prefer to communicate by writing
When communicating with a caregiver of a patient who has a disability, which two important practices should a pharmacy technician follow? Keep the patient involved in the conversation Get the patient's permission before sharing protected health information (PHI) with a caregivere.
What actions can a pharmacy technician take to ensure they can make eye contact with a patient who is in a wheelchair? Lean forward Come out from behind the counter Crouch down beside the patient or use a chair.
How can a pharmacy technician improve adherence to medication regimens for patients who cannot read? Provide pictograms that depict medication instructions
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