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Module 7

Section 1: Direct Patient Care

QuestionAnswer
Consulting with a patient, helping a patient select a medication, and monitoring patient adherence are examples of which concept? Direct patient care
Which direct patient care factor is similar to clinical pharmacy but also uses ethics to determine the overall well-being of the patient? Pharmaceutical practice
Which direct patient care factor requires detail-oriented skills to make sure orders are accurate? Distribution practice
Which direct patient care factor teaches monitoring, diagnosing, and screening techniques to patients so they are able to make informed decisions about their own care? Self-care
What should a pharmacy technician do if patients have questions about how to take medications? Direct them to the pharmacist for counseling
Which business-related slogan should guide a pharmacy technician's work? The customer is always right
Which pharmacy technician behavior demonstrates a caring attitude when a patient arrives at the counter? A warm greeting
If a pharmacy technician knows a patient's name, what consideration is important when addressing them? Never address patients by their first names unless invited to do so.
When a pharmacy technician emphasizes the personal dimension of service to give patients a feeling of importance, they are practicing which concept? Building rapport
Three ways to build rapport with a patient Maintain eye contact Use a warm and friendly tome of voice be aware of body positioning
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