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Module 6
Section 3: Teamwork, problem-solving, and decision-making
Question | Answer |
---|---|
What is the definition of conflict? | Discourse between individuals with incompatible goals or needs that is inevitable among people of different backgrounds, personalities, and values. |
What are common emotional responses to conflict? | Anger, annoyance, frustration, embarrassment, resentment, and competitiveness. |
What are the five types of conflict? | Data conflicts, Relational conflicts, Value conflicts, Resource conflicts, Structural conflicts |
Three overarching areas of professional conflict | Relationships, Tasks, and Processes |
What are five conflict resolution skills? | Relieving stress Recognizing and managing emotions Improving nonverbal communication Adding humor and laughter when appropriate Knowing when to let something go |
Examples of applying interpersonal skills to conflict resolution | Depersonalizing the conflict and focusing on the problem Recognizing, acknowledging, and validating the emotions of others Finding common ground |
What three factors are needed to build successful interprofessional relationships? | Trustworthiness High-quality contributions Confidence in initiating relationships |
What are the five specific strategies that can be applied to conflict management? | Competing, Accommodating, Avoiding, Compromising, Collaborating. |
What are four strategies for accepting criticism? | Put ego aside and do not respond immediately. Absorb information and respond later when calm. Continuously monitor opportunities for personal improvement. Evaluate criticism objectively. |
Which conditions are required for negotiation? | A degree of resistance or disagreement by one party An exchange of goods (service, information, time, money) that is mutually beneficial. |