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Salesforce BA Cert
Salesforce Business Analyst Certification Study Slides
| Question | Answer |
|---|---|
| What's a proven way to help executives understand how new processes or products can enable change? | Describe how the system can enable business innovation and help customers. |
| When a business analyst is creating a journey map, what assumptions are needed to get started? | Why you're doing it and who you're focusing on |
| What is an effective way for a business analyst to learn about a customer's goals? | Read recent industry reports in trade publications |
| A tool that takes a snapshot of a Salesforce org and looks for potential problems in the implementation | Salesforce Optimizer |
| What are fictionalized characters in which primarily demographic characteristics are represented? | Personas |
| What is an integrated CRM platform that unites marketing, sales, commerce, service, and IT teams with a single, shared customer view? | Salesforce Customer 360 |
| What is the process for mapping out the connection between a customer's current challenges and goals for the future with realistic next steps? | Storyboarding |
| To ensure effective collaboration with stakeholders, which technique would help a business analyst maintain their trust? | Be transparent and truthful |
| Why is the scope statement specification the most fundamental deliverable on any project? | It clearly defines what needs to be achieved and the work that must be done to deliver the project |
| Stakeholders want to enhance the organization's security by requiring users to identify themselves with additional information besides username and password. Which capability should a business analyst add to the project backlog? | Multi-Factor Authentication |
| What does a business analyst hope to learn from documenting the current sales process? | Where the process needs improvement |
| Who are the individual who make decisions and who have an important role in determining the requirements for a project? | Stakeholders |
| What is the drawing forth or receiving of information from stakeholders or other sources? | Elicitation |
| Creates critical paths, a project can't move forward until a blocking issue is resolved | Waterfall |
| An iterative approach to development with regular feedback intervals | Agile |
| What is a short, time-boxed period when a scrum team works to complete a set amount of work? | Sprint |
| When creating a process map, what is the first high-level step? | Identify the process to map |
| What is one principle of Universal Process Notation (UPN)? | Limit of 8-10 activity boxes on a screen |
| When assessing a new process, which type of diagram should be used to identify waste within and between processes? | Value Stream Map |
| When a business analyst maps processes, which option is a best practice? | Validate maps |
| What is a framework used to create visual representation of work processes? | Process mapping |
| What is the diagram that shows key elements of a process including Suppliers, Inputs, Process, Outputs, and Customers? | A SIPOC map |
| What are the visual characteristics of a Universal Process Notation (UPN) diagram? (6) | - Activity box - Resource - Line with text - Attachment - Decision - Drill down |
| How is a change set used during implementation of a new project? | It builds all changed metadata, possibly unrelated, to be deployed at the same time. |
| When using the package development model, which metadata changes need to be tracked manually? | Changes to components that are unsupported by source tracking |
| When using the Agile framework for project management, how should Kanban teams respond to unplanned work and changes? | Assess the priority of the new request and start the work when it's at the top of the backlog |
| When using the Agile framework, when is a retrospective executed? | At the end of every sprint |
| What is whiteboarding? | Using a blank physical canvas (or online equivalent) to help track thoughts and ideas during a meeting |
| What is the tool where changes in Salesforce can be tracked? | Setup Audit Trail |
| -Visual workflow -Limit work in progress -Incremental and evolutionary change -Metrics Are traits of... | Kanban |
| When a business analyst conducts a user story writing workshop, which project team members should be involved? | All of the project team (include as much of the project team as possible) |
| When a business analyst conducts a user story workshop, why is it detrimental to use an undefined user as the who in a user story? | Intention of the user can't be clearly defined |
| What are the three components that make up a user story? | Who, what, and why As a "who" I want "what" so that "why" |
| How does version control ease the burden of collaboration among team members? | By providing a way to organize work from many team members. |
| What is a storage location for software packages? | A software repository |
| What is the explanation of a feature that helps translate technical requirements into easy-to-understand ideas? | User Story |
| What is a set of statements, each with a clear pass/fail result, added to a user story? | Acceptance Criteria |
| What are the three most essential parts of a user story? | - Who - What - Why |
| What is the end goal of the user acceptance testing (UAT) phase? | To determine a Go/No-go decision for deployment. |
| When is user acceptance testing implemented in the project lifecycle? | The last step before production release. |
| In most cases, what is the business analyst's (BA) role in user acceptance testing (UAT)? | The BA prepares for and guides UAT through completion. |
| What is the objective of the User Acceptance phase? | To ensure the product or enhancement that is being delivered meets the quality and expectations of the business |
| What is the type of testing that evaluates how the system responds when large volumes of records or operations are being handled? | Performance Testing |
| What is a notification that alerts Salesforce users about what's new, in context of the tool, at the right time? | In-App Prompt |
| What is unnecessary complexity in an org that increases the time to deploy new innovations in the future? | Technical Debt |
| When is it recommended that a user story-writing workshop is held? | Near the start of a project. |
| What are story-writing workshops are organized to include? | The project team. |
| Who does the project team consist of? | Product manager(s), developer(s), admin(s), users, and so on. |
| How do participants generate story ideas? | By brainstorming |
| What should you not do when formulating user stories with your project team? | Don't make any assumptions about how the user stories will be implemented, such as which components or services will be affected. The development/implementation team makes those decisions during their planning meetings. |
| What is acceptance criteria? | - A set of statements, each with a clear pass/fail result, added to a user story. - Specifies conditions under which a user story is fulfilled. |
| How should Acceptance Criteria be expressed? | How should Acceptance Criteria be expressed? |
| How does well-written acceptance criteria benefit multiple stages and stakeholders of a project | - Clarifying the scope for the project team - Assisting the development/implementation team. - Ensuring testers know what should be tested |
| What should acceptance criteria state and not state? | Should state intent, but not a solution. (Think what it can do, not how it can be done.) |
| How can acceptance criteria be formatted? | Formatted as if/then statements. Regardless of format, every user story should have at least one acceptance criteria. Each criteria should be independently testable and answered with either a true or false. |
| What is INVEST in the User Story? | - Independent - Negotiable - Valuable - Estimable - Small - Testable |
| Describe Independent in the User Story Success: | User stories should be independent and not overlapping in concept with another user story. |
| Describe Negotiable in the User Story Success: | A user story is not a contract. A story is an invitation to a conversation. It captures the essence, not the details. |
| Describe Valuable in the User Story Success: | The user story needs to be useful to the end user. If a story does not have value, it should not be created. |
| Describe Estimable in the User Story Success: | A successful user story's timeline can be estimated. An exact estimate is not required, but just enough to help prioritize and schedule the story's development/implementation. |
| Describe Small in the User Story Success: | Most effective user stories are small. Smaller user stories tend to get more accurate timeline estimates. Remember, the details can be elaborated through conversations. |
| Why should user stories be testable? | A good user story is testable. For a successful story, anyone on the project team can look at the user story and say, "Yes, I understand this user story so well that I can write acceptance criteria for it." |
| The BA asks lots of questions, with the purpose of understanding project goals and getting clarification on what stakeholders want to accomplish. This sets a foundation for the project. What is this called? | Elicitation |
| This involves recording what was learned. This should be clear and concise, so the information can be easily understood by stakeholders and anyone else involved. What is this called? | Documentation of requirements |
| What is a journey map? | A document that visually illustrates the experiences customers have with a business or an organization: - Steps or activities a customer or user takes - Challenges they face - People they interact with - Touchpoints and channels - Feelings/thoughts |
| What are the 4 steps of customer-centric discovery? | - Know Your Customer - Be Your Customer - Connect with Your Customer - Create with Your Customer |
| What are the 7 sections of the journey map? | - Phases - Actions - Thoughts - Feelings - Touchpoints - Context - Opportunities |
| Who should be invited to the journey mapping workshop? | 5-7 people w/a mix of these characteristics: - People who know your customer - People who like coming up with new ideas - People who are optimists and realists - People who bring diversity |
| What are ageless, genderless representations of types of people? | Archetypes |
| What are fictionalized characters in which primarily demographic characteristics are represented? | Personas |
| Why are archetypes preferred over personas in product development and research? | Because they have a bias toward the habits people exhibit when performing tasks. |
| What is a futurecast? | A futurecast is a mash-up of trends, phenomena, and predictions that create a compelling argument or case for change. |
| What does V2MOM stand for? | Visions, Values, Methods, Obstacles, Measures |
| What is the purpose of V2MOM? | To create organizational alignment and focuses all staff on the company’s primary objectives + moving forward in the right direction faster together |
| What is UPN? | Universal Process Notation is a simple way to document processes, is easily understood, and the drill down approach keeps the diagrams compact so they can be viewed online. |
| What 5 details are important in knowing a customer's business (Know Your Customer in Customer-Centric Discovery)? | Goals — what they want to achieve. Values — what their guiding principles are Initiatives — what they do now to achieve their goals. Strategies — what they plan to do to achieve their goals. Obstacles — what problems they face |
| Customer-Centric Discovery: What are the goals of the Know Your Customer step? | To know their business (through the GVISO steps) and understand their people, as well as the challenges they face. |
| Customer-Centric Discovery: What are the goals of the Be Your Customer step? | Understand your customer and what makes them tick with 3 steps: Empathize, Show Curiosity, Engage. Doing this creates understanding of the customer and their consumer. |
| Customer-Centric Discovery: What are the goals of the Connect With Your Customer step? | Share information/experiences and get information/opinions from the customer in an empathetic and open way. |
| What are the 3L's in Customer-Centric Discovery? | Level 1: Tactical or technical issues (system errors or missed customer calls) Level 2: Overall business consequence (being behind in industry standards) Level 3: Personal impact on their customers or employees (attrition or high turnover rates) |
| Customer-Centric Discovery: What are the goals of the Create With Your Customer step? | To review the results of the Connect With Your Customer step (ie, whiteboard results) and create a case for change. |
| What are the 3 steps of the Create With Your Customer step in Customer-Centric Discovery? | - Review the challenges confirmed w/the customer - Storyboard the customer's vision for the future - Draft a plan w/detailed next steps |
| What are the 3 development models for Application Lifecycle Management? | - Change set development - Org development - Package development |
| What is the Org development model? | Use Salesforce CLI to extract metadata from dev environments to a Version Control System (Github). |
| What is the Package development model? | Manage different customizations as separate packages, not as one big release of changes to the org. Build release artifacts that can be tested and deployed separately from artifacts for other projects. Packages contain both changed & unchanged components. |
| What is the Change Set development model? | Use change sets to move metadata from dev environment to dev environment or a dev environment to production. |
| What is the source of truth in Change Set development? | The metadata already in the environment and the last build of the change set. |
| What is the source of truth in Package development? | The metadata in your package project. |
| What are scratch orgs? | - Empty orgs (no metadata or data) that are easy to create and dispose of as needed. - Can configure scratch orgs to be different Salesforce editions w/different features/preferences. - Can re-use & share the scratch org definition file w/team members |
| How do you use scratch orgs for development? | - Push source from your project in the VCS to sync the scratch org with the same metadata - Can pull down the modifications you made to include them in your project and use your VCS to commit all the changes |
| What are 2 major benefit sof Package development? | - Can maintain separate release schedules for each package - Each package (and any package dependencies) can be tested in isolation from all other metadata in the org |
| What is the difference between the Admin and Business Analyst roles? | Admin: Operational BA: Project-based |
| What are the 4 phases of the Implementation Lifecycle? | - Analyze - Build - Deliver - Operate (repeat) |
| What is Gap Analysis? | identifying what is different between the current and desired state. |
| What does the RACI chart acronym stand for? | Responsible: A person who does the work. Accountable: A person who is accountable for the outcome. Consulted: A person who needs to provide feedback/contribute. Informed: A person who needs to know of a decision or action. |
| What is the scope statement specification? | The most fundamental deliverable on any project. It is a clear definition of what needs to be achieved and the work that must be done to deliver the project or product. |
| What is the stakeholder analysis? | A document that identifies: - Who you should talk with to understand the business problem. - Who can help flesh out the requirements. - The individuals who can give you a range of perspectives. |
| What is a user story? | A user story describes the functionality that a business system should provide so that it can be developed. It is often called a ticket or work item. The format is “As a…. I want to… So that I can…” |
| What is the current state analysis? | If the current business process or domain is not well understood, the BA analyzes and documents the current state before scoping a project to improve upon it. |
| Where can you find usage information for custom apps, active flows, custom tabs and Visualforce pages? | The User Interface box on the System Overview page. |
| What is the principle of least privilege? | The key security practice of providing users with the minimum access they need to do their job. |
| Why is Salesforce a multitenant platform? | - Uses a single pool of computing resources to service the needs of many different customers. - Protects your org’s data from all other customer orgs by using a unique identifier, associated with each user’s session. |
| What is Field Audit Trail? | Allows orgs to define a policy to retain archived field history data up to 10 years, independent of field history tracking. |
| What is Multi Factor Authentication (MFA)? | MFA requires a user to validate their identity with two or more forms of evidence when they log in. One factor is something the user knows (username/password). Other factors are verification methods that the user has in their possession. |
| What are options for the 2nd factor when using MFA? | - Salesforce Authenticator app - 3rd party OATH authenticator app (Google Authenticator/MS Authenticator/Authy etc.) - Security Key (YubiKey/Google Titan) - Built-In (Windows Hello/Touch ID/Face ID) |
| What is a storyboard? | A visual representation of the demo story. |
| What is Scrum? | Scrum is an agile workflow framework where roles, meetings, and deliverables are well-defined, and the process allows teams to continuously test and improve their products and process. |
| What are the 3 key traits of Scrum? | - Provides a framework to deliver high-quality value to customers faster. - Everyone is organized into small, cross-functional teams. - Teams work in short iterations (we call them sprints). |
| What are the 5 key values of Scrum? | - Focus - Courage - Openness - Commitment - Respect |
| What is a Product Backlog? | An ordered list of work that can possibly be needed (not all work that is going to be done). |
| What are the characteristics of the Product Backlog? | - Constantly refined as teams learn new information about the product - Higher-priority items have more detail in them so that they’re work-ready - Includes product/support/maintenance work + research - Product owner owns & prioritizes it |
| What is a Sprint Backlog? | High priority items from the Product Backlog that are to be tackled during the next sprint. |
| What are the four key traits of Kanban? | - Visualize workflow - Limit work in progress (WIP) - Incremental and evolutionary change - Kanban includes metrics |
| What is throughput in Kanban? | The amount of work completed in a single period of time. |
| What is lead time in Kanban? | The average time to complete one item (sometimes called cycle time). |
| What are 3 differences between Kanban and Scrum? | - Kanban can prioritize last-minute work items - Kanban limits the amount of work items in progress at one time - Kanban does not use sprint backlogs |
| When should a team use Scrum vs. Kanban? | - Use Scrum when the project needs a predictable delivery schedule - If the project is interruption-driven, use Kanban. |
| What is the end-to-end customer lifecycle called in the business world? | The Journey. |
| What is Content Strategy? | A practice that aligns the needs of the customers with the goals of the business, the guiding star for content development efforts. |
| What is a Content Audit? | A review and evaluation of all the content in an organization to gain insights that will inform its strategic efforts in the future. |
| What is created when Customer Journey maps are combined with the results of a Content Audit? | A Content Map. |
| What is a Content Map? | A mapping existing content to the different stages of the customer journey, The Content Map visualizes the end-to-end content experience & ensures delivery of the right content to the right people in the right place at the right time. |
| What is Process Mapping? | The creation of visual representations of business processes, showing the relationship between the steps and the inputs of a business to establish a clear, consistent, and concise result. |
| What are the 5 principles of Universal Process Notation? | - No more than 8-10 activity boxes/screen - Drill down from an activity box to a lower level to describe the detail - Attach supporting information to an activity box - View/edit controlled by access rights - Version control + history of changes |
| What is a Process Map? | A hierarchy of diagrams allowing you to drill down to get more detail. Each diagram should be no more than 8-10 boxes. |
| Besides UPN, what are 4 other examples of process diagrams? | - Capability Model - Detailed Process Map - SIPOC Map - Value Stream Map |
| What is a Detailed Process Map? | - A detailed process map is a flowchart that shows a drill-down version of a process that contains all the details of each step of the process & any subsequent steps along the way. - Useful for giving all the details & documenting all decision points. |
| What is a Capability Model? | Capability models or industry blueprints list out the high level process areas. These are useful for scoping out the specific area that you are mapping and to show the context within the overall business. |
| What is a SIPOC Map? | SIPOC = Suppliers Inputs Process Outputs Customers Ideal when you want to identify the key points in a process as a way to prepare for a more detailed process map, or define the scope of a complex process. |
| What is a Value Stream Map? | A value stream map is used to visualize the flow of material and information that is needed to bring a product to the customer. Used to record measurements of the inputs/outputs of process steps or to identify waste in and between processes. |
| What are the 3 C's of effective diagrams? | - Clarity - Consistency - Contrast |
| What Is Process Improvement? | A set of best practices and steps to identify and simplify existing processes in a business, with the goal being to increase productivity. |
| What is Agile? | - Agile project management is a structured and iterative approach to managing software development projects. - It focuses on continuous releases and incorporating customer feedback with every iteration. |
| In Agile, what are the two main important concepts? | - Product owners prioritize work: The product owner optimizes the value of the dev team’s output. The product owner prioritizes the most important work first. - Development teams select work: The development team accepts work as it has capacity for it. |
| How do Agile roadmaps work? | - A roadmap outlines how a product or solution develops over time. - Roadmaps are composed of initiatives, which are large areas of functionality, and include timelines that communicate when a feature is available. |
| What are Agile requirements? | - Each initiative in the Agile roadmap breaks down into a set of requirements. - Agile requirements are lightweight descriptions of required functionality, rather than large documents (as in traditional projects). |
| What is the Agile backlog? | - The backlog sets the priorities for the Agile program. - The product owner prioritizes the work on the backlog. - The dev team uses the backlog as the single source of truth for work to be done. |
| What is JIRA? | JIRA is a proprietary issue tracking product developed by Atlassian that allows bug tracking and Agile project management. |
| Why is trust so important in Agile? | - An agile program cannot function without a high level of trust among team members. - Requires candor to have difficult conversations on what’s right for the program/product. - Ideas and concerns must be regularly expressed. |
| What are Tuckman’s Four Stages of Group Development? | Key stages that Agile teams go through as they develop: - Forming: Management needed, roles unclear, process not established - Storming: Purpose clear, relationships blurry - Norming: Relationships understood, optimizing process - Performing: All OK |
| What are the 3 product phases Agile teams focus around? | - Make - Sell - Operate |
| What are the 4 (5?) stages of UX design? | - Empathize - Define - Ideate - Prototype & Test (- Iterate) |
| What is a design brief? | - A design brief is a living document that defines the critical information and the plan for the work you’re about to start. - Aligns with your project stakeholders, partners, and peers on the goals of your project. |
| What is Jobs To Be Done (JTBD)? | - JTBD is a framework designed to help us define success from a customer perspective. - Asks what jobs the customer is using your product/service to do for them. - Focuses on the outcomes that people using your product want. |
| What are the 3 main types of UX constraints? | - Technical - Business - Design |
| What are UX artifacts? | UX artifacts are craft-based deliverables, such as sketches, shapes, compositions, and interactions. |
| What are the 2 main categories of UX artifacts? | - Mapping: Diagrammatic representations of a user’s experience. - Screens: Designs of the interface that focus on information hierarchy, the appropriate positioning of design elements. |
| What is Governance? | At its most basic level, governance is a framework for how organizations operate and make decisions. - It is all about the people and processes necessary to manage the organization and achieve good outcomes. |
| What are the 5 building blocks of a lean Governance framework? | - Vision and strategy - Business backlog - Software development lifecycle - Data strategy, architecture, and management - Communication strategy |
| What are the 3 basic options for the lean Governance framework operating model? | - Centralized - Decentralized - Hybrid |
| What are the 6 stages of the application lifecycle? | - Plan release - Develop - Test - Build release - Test release - Release |
| What is Git? | A version control application. |
| What is GitHub? | A collaboration platform built on top of Git. |
| What are Repositories in Git? | A collection of source files used to compile your project. |
| What are Commits in Git? | - A snapshot of your project as it existed at a specific point in time. - You create commits as you work on your project to indicate points when you added and removed discrete units of work. |
| What is a Branch in Git? | - A series of commits that represent the changes in your project over time. - Every repository has a default branch, which contains the production-ready version of your code. |
| What is a Merge in Git? | The combined history of two or more branches. |
| What is a Tag in Git? | A pointer to a specific commit, which provides a persistent reference to an event. |
| What are Issues in GitHub? | An issue is only a discussion about the project, no actual changes to code take place here. |
| What are Pull Requests in GitHub? | A pull request is a package of commits you’re requesting to be merged into the default branch. - A place to discuss proposed changes in the commits and give other team members a chance to comment & complete code reviews. |
| What are Workflows in GitHub? | Workflows are custom automated processes that you can set up in your repository to build, test, package, release, or deploy any code project on GitHub. |
| What are Actions in GitHub? | Individual tasks that are combined to create a Workflow. |
| What are Projects in GitHub? | Projects let you organize and visualize your work with Kanban style boards. - Moves task cards, issues, and pull requests along custom columns. |
| What are the two diagram styles that Salesforce recommends to choose from, depending on the audience? | - Marketing, Strategy & Sales - Documentation & Implementation |
| Why is the User Acceptance Testing phase so important? | It is the last opportunity to confirm requirements were met during a project's lifecycle before the production release. |
| What is a User Story? | - User stories are simple descriptions of a feature told from the user’s POV. - Used in Agile to provide a synopsis of the requirement. - Explain the roles of users in Salesforce their desired activities, and what they intend to accomplish. |
| What are the 3 components of a User Story? | - Who? - What? - Why? These form a sentence like: As a __(Who)__, I want to __(What)__ so I can __(Why)__. |
| What are Acceptance Criteria? | - A series of statements that are added to a user story, each with a clear pass/fail result - Acceptance Criteria specify conditions under which a user story is fulfilled and are the agreed-upon gauge of success. |
| What is the acronym for a successful user story? | User stories should be: I - Independent N - Negotiable V - Valuable E - Estimatable S - Small T - Testable |
| What are Unit Tests? | - Unit tests are key if you have done any kind of custom coding in your org. - They focus on the smallest bits (also known as units) of low-level code you’ve added to your org. |
| What are Integration Tests? | Integration tests apply if you have code interacting with anything not native in your org. |
| What are Functional Tests? | Functional tests verify that features work as defined in your technical requirements. |
| What are User Acceptance Tests? | User acceptance tests (UAT) give end users the opportunity to accept or reject the final feature delivery. |
| What is Performance Testing? | Performance testing evaluates how your system responds when large volumes of records or operations are being handled. |
| What is Continuous Integration? | Automation tools which execute tests automatically each time your codebase changes to check for any bugs that may have been introduced. |
| What is Regression Testing? | Testing to detect changes that negatively impact existing functionality. |
| What is Salesforce's "Definition of Done" (DoD)? | - A set of guidelines that dictates everything a team is required to do before they can call the work truly done. - This goes beyond Acceptance Criteria for a user story - can meet AC but still not be completed if DoD was not met. |
| What are the 4 key things a process map covers about a process? | - Who - What - When - How |
| What is a Local Version Control System? | Files are copied into a particular directory on a specific computer. |
| What is a Centralized Version Control System? | Files are stored and maintained on a server, and a number of clients check out specific files from that unique place. |
| What is a Distributed Version Control System? | Users gain flexibility by maintaining a full copy of all the code on their computer at all times. (Example: Git/GitHub) |
| What are the 8 categories of stakeholders identified by the Stakeholder Wheel analysis method? | - Owners - Managers - Employees - Competitors - Customers - Partners - Suppliers - Regulators |
| What are the 7 steps needed to create a process map? | - Identify the process - Create a winning team - Gather all necessary information - Develop process map - Analyze process map - Develop new, better steps - Manage the process |
| What are the 4 levels of Marketing, Sales & Strategy Diagrams? | - Level 1: The Big Picture diagram - Level 2: Piece of the Whole diagram - Level 3: Process or Interaction View diagram - Level 4: The Double Click diagram |
| What are the 4 levels of Documentation & Implementation Diagrams? | - Level 1: System Landscape Diagram - Level 2: Integration Layer Diagram - Level 3: User Provisioning & Deprovisioning Flow - Level 4: Data Model |
| What are the 7 steps covering the BA's role in the UAT process? | - Identify testers - Create plan w/test scripts & tester list - Get written signoff on the plan from stakeholders - Validate UAT environment & test data - Test key functionalities - Coordinate testing process - Obtain written signoff for go-live |
| What are the 3 levels of releases? | - Patch release - Minor release (w/limited impact) - Major release (w/significant impact) |
| What are the 10 basic techniques for requirement elicitation? | - Interviews - Focus Groups - Document Analysis - Brainstorming - Observation/Shadowing - Interface Analysis - Process Modelling - Prototyping - Requirements Workshops - Surveys |
| What are the top 5 recommendations for a business process tool's functionality? | - Drag and drop interface - Formatting capabilities - Security and versioning - Publishing and sharing capabilities - Intuitive design |
| What is the difference between the function of QA tests and of UAT tests? | - QA tests focus on testing code and functionality - UAT tests focus on business code and acceptability |
| What are 4 major benefits of having a governance framework? | - Compliance - Risk Assessment & Management - Cost Efficiencies & Resource Maximization - Velocity & Stakeholder Alignment |
| What are the 4 different types of product roadmaps? | - Portfolio: Shows planned releases of multiple products - Strategy: Shows team initiatives to achieve planned goals - Releases: What/when/who before brining release to market - Features: Timeline for new feature delivery |
| What is empathizing with the customer and providing validation of their issue called? | Embodying |
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