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Habit 4 Study Guide
Think Win-Win
Term | Definition |
---|---|
See | It's possible to win in such a way that others can win too. |
Get | More "wins" in life and better relationships. |
Do | Balance courage with consideration and make deposits into peoples EBA. |
Win-lose | "I'm going to beat you no matter what!" High on courage and low on consideration. Always trying to do better and always be ahead of others. |
Main Point | I can build effective relationships with people by working for their benefits as well as my own. |
Lose-Win | "I always get stepped on" Low on courage and high on consideration. Insecure and not brave enough to stand up for yourself. |
Lose-Lose | "If I'm going down, you're going down with me." If you can't win, no one can win. This is selfishness, a person that envy's and criticizes others to put them down. |
Win-Win or No Deal | "We're going to win together." You're ready to walk away before someone loses-including yourself. You balance courage and consideration to help others and yourself feel good. |
Main Point 2 | I can make deposits of kindness and helpfulness into other people's Emotional Bank Accounts. When I do this, it's easier to make new friends and build strong relationships. |
Main Goal Of EBA | Find out what a deposit is for the other person, what you think is deposit may be in fact a withdrawal in their mind. You won't know unless you find out. |
Keep Promises | Make good of your word and never break any promises. |
Do small acts of kindness | Being kind, courteous, and respectful. |
Keep confidence | When someone shares something in confidence, keep it that way. |
Be loyal to the absent | Avoid backstabbing and gossiping. "do the right thing when no one is watching" |
Set clear Expectations | Don't leave things fuzzy, follow through with what is expected. |
Apologize | Being a good human |
Forgive | Learn to forgive and forget. "What you don't know, won't kill you" |