Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
D099 - module 6
D099 - Unit 5
| Term | Definition |
|---|---|
| Sales territories | A geographical area or type of customers assigned to a sales unit such as salesperson, sales team, or sales manager |
| sales targets | A goal set for a sales representative or sales department in terms of revenue or units sold in a specific time period |
| buying power | Purchasing power |
| departmentalization | grouping of people, tasks, and resources into organizational units |
| Product structure | based on the goods or services produced or sold by the organizational unit. |
| Customer structure | based on the primary type of customer served by the organizational unit |
| Geography structure | based on the geographic segmentation of organizational units |
| matrix structure | sometimes used in combination with the traditional line-and-staff structure in an organization. |
| Role perceptions | Beliefs about one's job and job expectations |
| boundary spanners | An individual who operate outside the firm and in the field. |
| job aptitude | A employee's ability to perform in a particular role |
| skill level | Special ability in a task or job; ability acquired by training |
| Internal stakeholders | persons who are directly involved in the sales process or have a financial stake in the success of the sales. |
| External stakeholders | Entities not within a business itself but who care about or are affected by its performance |
| role ambiguity | A situation where people are unclear or uncertain about their role expectations |
| role conflict | A situation where there are incompatible demands placed upon a person relating to his or her job or position |
| role inaccuracy | A mistaken perception of role expectations |
| role stress | The pressures experienced by people because of their role (job) in the organization |
| Job satisfaction | the level of contentment a person feels regarding his or her job. |
| Affective job satisfaction | A person's emotional feeling about the job as a whole |
| Cognitive job satisfaction | how satisfied employees feel concerning some aspect of their job, such as pay, hours, or benefits. |
Created by:
lissmisstree
Popular Management sets