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habit 4 study guide

think win-win

QuestionAnswer
T/F: An apology is the superglue for life. It can repair anything. True
Win-Win means- "We're going to win together."
I can build effective relationships with people by working for- Their benefit as well as my own.
T/F: Win-Win is about balancing courage and consideration. True
An Emotional Bank Account (EBA) is- Making deposits and withdrawals in relationships in regards to emotions.
T/F: Doing something that helps your relationship is an emotional deposit. True
T/F: Doing something that harms your relationship is an emotional withdrawal. True
An example of an emotional deposit- Being loyal.
An example of an emotional withdrawal- Telling a lie.
T/F: An emotional deposit to you may not be an emotional deposit to others. True
Created by: shymuhree
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