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Habit 4
Term | Definition |
---|---|
Win-Lose | A situation in which you win, and the other party loses. |
Lose-Win | A situation in which you lose, and the other party wins. |
Lose-Lose | A situation in which both parties lose. |
Win-Win | A situation in which both parties win. Ideal. |
Emotional Bank Account | In the book it describes an emotional bank account as something everyone has. it is what determines a relationship between you and a person. |
Habit 4 | Think win-win |
Deposits | Deposits are things that will grow a relationship between you and a person. |
Withdrawals | withdrawals are things that may hurt a relationship. |