click below
click below
Normal Size Small Size show me how
Habit 4 Study Guide
Question | Answer |
---|---|
What is Habit 4? | Think win-win. |
What are the principles? | Courage and Consideration. |
Win-win | High Courage and High Consideration. Unless other people win with you, you don’t truly win. |
Win-lose | High Courage and Low Consideration. You can’t win unless others lose. |
Lose-win | Low Courage and High Consideration. Easily taken advantage of and bury a lot of feelings. |
Lose-lose | Low Courage and Low Consideration. You envy and criticize others and bring others and yourself down. |
Emotional Bank Accounts | Used to take new friends and build strong relationships. Helping the relationship is a deposit. Hurting the relationship is a withdrawal. |
Types of deposits | Find their deposits, Small acts of kindness, Keep promises, Keep confidences, Be loyal to the absent, Set clear expectations, Apologize, and Forgive. |