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Habit4:Think Win-Win
| Question | Answer |
|---|---|
| I can build effective relationships with people by... | ...working for their benefit as well as my own. |
| Win-Lose | High Courage, Low Consideration |
| Lose-Win | Low Courage, High Consideration |
| Lose-Lose | Low Courage, Low Consideration |
| Win-Win | High Courage, High Consideration |
| When I make kind deposits into other people's Emotional Bank Accounts... | ...it's easier to make new friends and build strong relationships. |
| Find Out What a ________ Is for the Other Person | Deposit |
| Do Small Acts of ___________. | Kindness |
| ______ Promises. | Keep |
| When Someone Shares Something With You In __________, Keep It That Way. | Confidence |
| Be Loyal to the _________. | Absent |
| Set _____ Expectations. | Clear |
| True or False: If you're in the wrong, you should apologize. | True |
| Learn to ______ and Forget. | Forgive |