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Habit 4 Study Guide

Habit 4 Study Guide- Think Win-Win

TermDefinition
Win-Lose High on Courage, You can't win unless others lose. "You don't need to outrun the bear, you just need to outrun the bear".
Lose-Win Low on Courage High on Consideration. Victim mentality, insecure. "Have your way with me".
Lose-Lose If you cant win, nobody wins mentality. You get revenge, envy and criticize others. "If I'm going down, you're going down with me".
Win-Win or No Deal Balancing courage and consideration is the way to help others feel good and for yourself as well. "Were going to win together".
EBA's Consider your relationship with a friend to be an Emotional Bank Account, a deposit is a contribution and a withdrawal is a negative blow to the relationships "Account".
Find Out What a Deposit Is for the Other Person Be considerate of the Other Persons Thoughts and Emotions and what brings them joy, and that joy is a "Deposit".
Do Small Acts of Kindness Treating others with Kindness is a second form of an "Emotional Deposit". kindness is the initiative to creating relationships.
Keep Promises Nothing bankrupts the EBA faster than a broken promise, make good on your word.
Keep Confidence The feeling that one can rely on you, should stay intact. Don't share the problems of one to others.
Be Loyal to the Absent Avoid gossiping or backbiting and stick up for people. If one gossips over another, those listening may believe you gossip over them as well.
Set Clear Expectations Don't leave things Fuzzy or in the air, follow through on what is expected.
Apologize If you are in the wrong, Apologize. Making excuses instead of bettering things turns into a bigger withdrawal.
Forgive Learn to Forgive and to forget so that you don't keep hurting yourself the way you were hurt.
Created by: BrayanSg
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