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Habit 4 Study Guide
Flashcards for Habit 4
Habit 4 | Think Win-Win |
Win-Lose | high on courage and low on consideration ex: you can't win unless other people lose |
Lose-Win | low on courage and high on consideration ex: you're not brave enough to stick up for yourself and you get stepped on |
Win-Win or No Deal | high on courage and high on consideration ex: we're going to win together |
Lose-Lose | low on courage and low on consideration ex: if you can't win, nobody wins |
EBAs | Emotional Bank Accounts |
EBA Deposit | when you something that helps the relationship, that's a deposit |
EBA Withdrawal | when you do something that hurts the relationship, that's a withdrawal |
Second Deposit | treat people with kindness, keep promises, and keep confidence |
Second Withdrawal | be unkind, discourteous, and disrespectful |
Be Loyal to The Absent | avoid gossiping or backbiting. instead, if you hear someone bad-mouthing a friend, speak up. |
Set Clear Expectations | don't leave things fuzzy ask for clarification and follow through on what's expected |
Apologize | if you're in the wrong, admit it now and don't wait. making excuses instead of making things better turns into an even bigger withdrawal. |
Forgive | learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt. |
Find Out What a Deposit Is for the Other Person | what you think is a deposit for the other person may in fact be a withdrawal in their mind. you won't know unless you find out. |