Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Habit 4 Study Guide
think win-win
| Question | Answer |
|---|---|
| What are the two main points of THINK WIN-WIN? | Balance courage with consideration. Make deposits in other people's Emotional Bank Account. |
| What is the main point of Balancing Courage with Consideration? | I can build effective relationships with people by working for their benefit as well as my own |
| what is the main point of making deposits in other people's Emotional Bank Account? | I can make deposits of kindness and helpfulness into other people's Emotional Bank Accounts. When I do this, it's easier to make new friends and build strong relationships |
| Win-Lose | you can't win unless other people lose; high on courage, low on consideration |
| Lose-Win | you're not brave enough to stick up for yourself; low on courage, high on consideration |
| Lose-Lose | if you can't win, nobody wins. You put other people down including yourself. Low in both consideration and courage. |
| Win-Win | Ready to walk away before someone, including yourself, loses. High in both courage and consideration |
| How can you make deposits and withdrawals in someone's Emotional Bank Account (EBA)? | Doing something helpful to the relationship makes a deposit to the relationship, but doing something hurtful to the relationship means a withdrawal. |
| what is EVERY way to make a deposit into people's EBA? | Find out what a deposit is for someone Do small acts of kindness Keep promises keep confidences Be loyal to the absent Set clear expectations Apologize Forgive |
| Finding out what a deposit is for the other person | what you may see as a deposit into someone's EBA, could actually be a withdrawal. |
| Small acts of kindness | treat people with kindness, doing the opposite, to be unkind, would make withdrawals |
| keep promises | breaking a promise can result in a huge withdrawal. be very careful not to break serious promises. |
| keep confidences | someone can share something with you in confidence, so keep it that way. |
| be loyal to the absent | avoid gossiping, when people hear you gossiping about people, they will wonder if you do that to them when they aren't around |
| set clear expectations | don't leave things fuzzy. tell people what you expect from them in a clear way |
| apologize | admit when you're wrong. making excuses for when you're in the wrong can result in a huge withdrawal |
| forgive | learn to forgive and forget so that you don't keep hurting yourself the way you were hurt. |
Created by:
Adanchezs
Popular Psychology sets