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Habit 4 Study Guide

think win-win

QuestionAnswer
What are the two main points of THINK WIN-WIN? Balance courage with consideration. Make deposits in other people's Emotional Bank Account.
What is the main point of Balancing Courage with Consideration? I can build effective relationships with people by working for their benefit as well as my own
what is the main point of making deposits in other people's Emotional Bank Account? I can make deposits of kindness and helpfulness into other people's Emotional Bank Accounts. When I do this, it's easier to make new friends and build strong relationships
Win-Lose you can't win unless other people lose; high on courage, low on consideration
Lose-Win you're not brave enough to stick up for yourself; low on courage, high on consideration
Lose-Lose if you can't win, nobody wins. You put other people down including yourself. Low in both consideration and courage.
Win-Win Ready to walk away before someone, including yourself, loses. High in both courage and consideration
How can you make deposits and withdrawals in someone's Emotional Bank Account (EBA)? Doing something helpful to the relationship makes a deposit to the relationship, but doing something hurtful to the relationship means a withdrawal.
what is EVERY way to make a deposit into people's EBA? Find out what a deposit is for someone Do small acts of kindness Keep promises keep confidences Be loyal to the absent Set clear expectations Apologize Forgive
Finding out what a deposit is for the other person what you may see as a deposit into someone's EBA, could actually be a withdrawal.
Small acts of kindness treat people with kindness, doing the opposite, to be unkind, would make withdrawals
keep promises breaking a promise can result in a huge withdrawal. be very careful not to break serious promises.
keep confidences someone can share something with you in confidence, so keep it that way.
be loyal to the absent avoid gossiping, when people hear you gossiping about people, they will wonder if you do that to them when they aren't around
set clear expectations don't leave things fuzzy. tell people what you expect from them in a clear way
apologize admit when you're wrong. making excuses for when you're in the wrong can result in a huge withdrawal
forgive learn to forgive and forget so that you don't keep hurting yourself the way you were hurt.
Created by: Adanchezs
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