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ch 10 & 4
| Question | Answer |
|---|---|
| interdisciplinary team | consists of a healthcare team from different disciplines , including pharmacy technicians, that is designed to provide care for the patients total needs |
| managed care | an organized health care delivery system designed to improve both the quality and accesibility of health care , including pharmaceutical care, while containing costs. |
| medication reconciliation | the process of preparing a complete and accurate listing of patients medications andall related medical information such as allergies. |
| pharmacy benefit management PBM | The developement and management of broad and cost efficient prescription drug benefits for a large group of patient populations |
| pharmacy informatics | practice that includes the use of information technology designed to ensure optimal medication use. |
| telepharmacy | the provision of pharmaceutical care to patients at a distance through the use of telecommunications and information technologies |
| which pharmacy settings does not have a pharmacist on site? | telepharmacy |
| employment of pharmacy technicians is expected to grow by __________ from 2019 to 2029 | 4% |
| providing benefit information to the patient is a responsibility of which pharmacy technician practice | managed care pharmacy technician |
| which professional works closely with the pharmacy management in implementing cost saving opportunities | pharmacy purchasing agent |
| when health maintenance organizations were created in 1973 , the cost of prescriptionmedications was about _______ of health care costs. | 5% |
| A specialty area of pharmacy practice dedicated to compounding and dispensing of radioactive material is | nuclear pharmacy |
| telepharmacy began in rural areas of | north dakota |
| which pharmacy technician position requires the technician to interview patients about their medications | medication reconciliation technician |
| a pharmacy technician may be employed by the information technology department of a health care organization in which type of pharmacy practice | pharmacy purchasing agent |
| the pharmacy field highly prefers a candidate to have experience in business and business relations for the postion of | pharmaceutical sales representatives |
| attitude | a mental disposition or feeling a technician adopts toward customers, co-workers , or duties at work |
| channel | a means of communication that can be a written message , spoken words , or body language |
| communication | the ability to express oneself in such a way that one is understood readily and clearly. |
| compassion | a feeling of wanting to help someone who is sick or in trouble |
| diplomacy | the skill of dealing with others without causing bad feelings |
| etiquette | an unwritten guideline or rule of behavior |
| perception | the way a person thinks about or understands someone or something |
| nonverbal communication | the act of giving or exchanging information without using spoken words |
| tact | the ability to do or say things without offending or upsetting other people |
| verbal communication | the sharing of information by individuals through the use of speech |
| Good communication skills include | compassion , tact, and diplomacy |
| body language should convey an attitude of | helpfullness and concern |
| this form of communication is judged by others in the first 30 seconds of meeting | nonverbal |
| the primary purpose of having good communication skills is | to order medications , to relate to pharmacy team members , to relate to customers |
| a persons voice can influence how the information is percieved based on | inflection , speed, and volume |
| medication errors have been connected to | illegible handwriting , technician inexperience , poor phone etiquette |
| which of the following communication tasks is not one of the standard technician duties | counseling patients on their medication |
| what is one of the best ways to handle a frusterated customer | listen intently |
| if a technician has tried but is unable to resolve a customers problem , what step should he or she take next | inform the pharmacist |
| if any part of a prescription is illegible , technicians should | call the prescriber for clarification |
Created by:
dmattaRx
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