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Habit 4 Study Guide

Think Win-WIn

balance courage with consideration unless other people win with you, you truly don't win.
win-lose "I'm going to beat you no matter what." You can't win unless other people lose.
lose-win "I always get stepped on." "If you're low on courage and high on consideration, you're insecure" You're not brave enough to stick up for yourself. You say Yes to fast. "poor me!"
lose-lose "If I'm going down, you're going down with me" "If you can't win, nobody wins." You get revenge. You put other and yourself down.
win-win or no deal "We're going to win together" Balancing courage and consideration is the way to help other feel good and for you to feel good too.
lose-win you're high in consideration but low in courage. You're eager to please and reluctant to stand up for yourself.
lose-lose You're low in both courage and consideration. You don't care if others lose, nor do you have the courage to stand up for yourself.
win-lose You're low in consideration and high in courage. you're bold but cold. you want to get ahead and be the best.
win-win or no deal where you want to be, high in both courage and consideration. you're ready to walk away before someone loses-- including yourself.
make deposits in other people's emotional bank accounts (EBA) making deposits of kindness and helpfulness into other people's EBA, makes it easier to make new friends and build strong relationships.
Find out what a deposit is for the other person what you think is a deposit for the other person may in fact be a withdrawal.
Do Small Acts of kindness treat people with kindness. if you want to make friends be kind take the initative, be kind to others and create connections.
Keep Promises Make good on your word, and be careful of using "I promise" or "I commit" You lose trust when you lie and break promises. People must see it to believe it.
Keep Confidences Anything anyone shares with you keep it confidential. be careful about what you spread around about other people on social media.
Be loyal to the absent avoid gossiping or backbiting. if you hear someone bad-mouthing a friend, speak up.
Set clear expectations Don't leave things fuzzy. be clear and follow though on what's expected.
Apologize If you're in the wrong admit it now. "that was unkind of me, I apologize" Don't make excuses for your behavior.
Forgive Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt. Don't let yesterday hold your tomorrow hostage. Trying to get even wont help.
Created by: aimendoza09
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