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Habit 4:Think WinWin
Habit 4 Study Guide; Think Win-Win
| Term | Definition |
|---|---|
| Win-Lose | High courage, Low consideration You're proud ; Cant win unless other people lose. |
| Lose-Win | Low courage, High consideration You're insecure , permanent victim mentality |
| Lose-Lose | Low courage, Low consideration If you cant win, nobody wins. revenge and envy |
| Win-Win or No Deal | Balancing courage and consideration Win together or walk away. Proactive patience |
| EBAs | Emotional Bank Account Relationships = Bank Account |
| Deposit in EBA | Something that helps a relationship. |
| Withdrawal in EBA | Something that hurts a relationship |
| Small Acts of Kindness | A way to deposit in EBA Ex: Introduce yourself, hold the door open etc. |
| Promises | Keep promises to deposit in EBA. Break promises too BANKRUPT EBA. Forms or Breaks trust. |
| Confidences | Be careful what you spread around social media. don't humiliate , keep it confidence . |
| Be loyal to the absent | Avoid gossip or backbiting. Stick up for people. |
| Set up Clear Expectations | Don't leave things fuzzy. State it then follow through. |
| Apologize | If you're in he wrong, admit it now. Don't make excuses. |
| Forgive | Learn to forgive and forget. You will get hurt if you don't. |