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7 Habits: Habit 4

Seven Habits: Habit 4

QuestionAnswer
How do you balance courage with consideration? By building effective relationships with people by working for their benefit as well as your own.
What paradigm is high on courage, but low on consideration? WIN-LOSE
What paradigm is low on courage, but high on consideration? LOSE-WIN
What paradigm thinks "if you can't win, nobody wins. You get revenge."? LOSE-LOSE
What paradigm balances courage and consideration? WIN-WIN or NO DEAL
How do you make deposits in other people's emotional bank account? By doing something that helps the relationship. That makes deposits of kindness and helpfulness.
Why should you find out what a deposit is for another person? What you think is a deposit, might be a withdrawal in someone else's mind.
What is the importance of doing small acts of kindness? Another type of deposit is treating people with kindness. If you want friends, take the initiative, be kind to others, and create connections while making deposits.
Why should you keep your promises? Nothing bankrupts the EBA faster - even if the account has a huge balance - thank to break a serious promise.
When should you keep confidences? ALWAYS! Not doing so can bring humiliation.
When is it okay to gossip and backbite NEVER! Be loyal to the absent. Stick up for people.
Why should you set clear expectations? You need to be clear about what is expected of you from others, and what you expect of others for you. If you leave things fuzzy, it will fall through the cracks.
What is the word for when you're in the wrong, and you admit it immediately? Apologizing.
Why is it so important to forgive? You have to learn to forgive so that you don't keep hurting yourself over and over. Don't let yesterday hold tomorrow hostage.
Created by: CHadfield
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