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Habit 4 Study Guide

Think Win-Win

High courage and low consideration, “I’m going to beat you no matter what” is in which quadrant? Win-lose
Low courage and high consideration, “I always get stepped on” is in which quadrant? Lose-win
Low courage and low empathy, “If I can’t win than no one can”is in which quadrant? Lose- lose
High empathy and high courage, “We are going to win together” is in which quadrant? Win- win
The amount of trust reserved in a relationship that can be withdrawn or deposited is called what? Emotional bank account
How to arrive at a high emotional bank account reserve? Make many deposits
How to keep yesterday from ruining today? Forgiveness
How to know what a deposit is for others? Ask them. What you think people want might be wrong
Nothing bankrupts the emotional bank account faster than what? Breaking promises
If you are wrong then you should do what? Apologize
Setting vague expectations is an emotional bank account ______ Withdrawal
Why be loyal to the absent? To deposit trust with those who are present
Keeping information shared in confidence private is an emotionanal bank account ______ Deposit
Doing small acts of kindness is an emotional bank account ______ Deposit
Created by: robertfkastner
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