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Habit 4 Study Guide
Think Win-Win
Term | Definition |
---|---|
Win-Lose | "I'm going to beat you no matter what." *Always try to get ahead of others, proud. Can't when unless other people lose. |
Lose-Win | "I always get stepped on." *You're insecure, and not brave enough to stick up for yourself. |
Lose-Lose | "If I'm going down, you're going down with me" If you can't win, nobody wins. You get revenge. |
Win-Win | Everyone wins together, and ready to walkaway before someone loses. |
Courage | win for win or no deal, ready to walk away before someone loses, including yourself. *Takes proactive patience |
Consideration | win for win or no deal, ready to walk away before someone loses, including yourself. *Takes proactive patience |
Do Small Acts of Kindness | Treat people with kindness. *Opposite: the withdrawal-to be unkind, discourteous, disrespectful |
Keep Promises | It is important to keep your word, which shows value. *Trust and your person will be unvalued. |
Keep Confidences | Make sure not to spread information that was told in confidence. *It can get you in serious trouble. |
Be Loyal to the Absent | Avoid gossiping or backbiting. *Stick up for people who are not there to defend themselves. |
Set Clear Expectations | Don't leave things fuzzy or in the grey area. *Communicate the task and follow through with what is expected." |
Apologize | Admit you were wrong. Ex. "That was unkind of me, I apologize." *Making excuses instead of making things better turns into a even bigger withdrawal." |
Forgive | Learn to forgive and forget so you won't keep hurting yourself, the way you were hurt. *Don't let yesterday hold your tomorrow hostage." |