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THINK Win-Win

Habit 4: Think Win-Win Study Guide

TermDefinition
Think Win-Win The Habit of Mutual Benefit
Balance courage with consideration I can build effective relationships with people by working for their benefit as well as my own
SEE it's possible to win in such a way that others can win too
DO Balance courage with consideration
DO Make deposits in other people's Emotional Bank
GET More "wins" in life and better relationships
Win-Lose low in consideration and high in courage
Lose-Win high in consideration but low in courage
Lose-Lose low in both consideration and courage
Win-Win high in both consideration and courage
Make Deposits in Other People's EBAs make deposits of kindness and helpfulness into other people's Emotional Bank Accounts. When I do this, it's easier to make new friends and build strong relationships
Find Out What a Deposit Is for the Other Person what you think may be a deposit to someone can may in fact be a withdrawal in their mind. You won't know unless you find out
Do Small Acts of Kindness be kind to others, make connections, treat people with kindness
Keep Promises Nothing bankrupts the EBA faster. It is important to make good on your word. Be careful using the words "I promise" or "I commit"
Keep Confidences when someone shares something with you in confidence, keep it that way
Be Loyal to the Absent Avoid gossiping or backbiting
Set Clear Expectations Don't leave things fuzzy
Apologize If you're in the wrong admit it now. Don't wait
Forgive Learn to forgive and forget do that you don't keep hurting yourself the way you were hurt
Rule 1 for Making Deposits A deposit is only a deposit if the other person sees it as one
Rule 2 for Making Deposits It can take one or more deposits to make up for one withdrawal
Created by: RYANSIMS
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