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Think Wink Wink

Habit 4

TermDefinition
Mine Point Habit 4 Think Win-Win is about building effective relationships with people by working for their benefit while you are working for your own benefit
Win-Lose "I'm going to beat you no matter what"
Lose-Win "I always get stepped on"
Lose-Lose "If I'm going down, you're going down with me"
Win-Win "We're going to win together"
PRINCIPLES Courage and Consideration
See It's possible to win in such a way that others can win too.
Do Balance courage and consideration./Make deposits in the Emotional Bank Account.
Get More "wins" in life and better relationships.
Courage and consideration matrix 4 squares
Win-Lose (upper-left corner) low in consideration and high in courage
Win-Win or no deal(upper-right corner) high in both courage and consideration
Lose-Lose(bottom-left corner) low in both courage and consideration
Lose-Win(bottom-right corner) high in consideration but low in courage
Emotional bank accounts (EBA) The key to making friends is to deposit acts of kindness and helpfulness in their EBA and to avoid making withdrawals.
Do small acts of kindness A second deposit is to treat people with kindness
Keep Promises Do not break your promises. Be careful before using the words "I promise" or "I commit".
Keep confidences When someone shares something with you in confidence, keep it that way. Be careful about what you spread around.
Be loyal to the absent Avoid gossiping or backbiting
Set clear expectations Don't leave things fuzzy
Apologize If you're wrong, admit it.
Forgive Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt
2 rules for making deposit to EBA 1. A deposit is only a deposit if the other person sees it as a deposit 2. It can take one or more deposits to make up for one withdrawal.
Created by: allasin
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