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Module 4

Habit 4: Think Win-Win

QuestionAnswer
People who think win-win deal with what 2 principals? Courage and Consideration
I can build effective relationships with people by... working for their benefit as well as my own
If you think lose-win you will constantly be a _______ to others. doormat
"I always get stepped on" Lose-win
"I am going to beat you no matter what" Win-lose
Think ____-_____. win-win
"If I'm going down, you're going down with me" Lose-Lose
"We're going to win together" Win-Win or no deal
People with a lose-lose mentality have ___ courage and ___ consideration. low, low
If you have a lose-win mentality, you will have ___ courage and ___ consideration. low, high
If you have a win-lose mentality, you will have ___ courage and ___ consideration. high, low
When you make deposits into people's emotional bank account, it will be easier to... build strong relationships
It is best to ____ from someone's emotional bank account when they asked you to attend a class to take notes for them while they went on a pleasure trip. withdraw
It is best to ____ from someone's emotional bank account when they give you a thoughtful present for your birthday. deposit
It is best to ____ from someone's emotional bank account when someone takes you to lunch at a fast-food restaurant to work on a school project. neutral
Find out what a ___ is for the other person. Deposit
To make connections on campus... talk to peers
It can take a long to rebuild an emotional bank account when... you break someone's trust
If you hear someone bad mouthing a friend, you should do what? speak up
If you do wrong, you should... admit it
A deposit is only a deposit if... the other person sees it as one
It can take one or two deposits to... make up for one withdraw
It is important to ___ ____ _______ with roommates. set clear expectations
Texting and posting information about others can lead you in serious trouble
Be very careful when using the words "___" and "____" "I promise" and "I commit"
When you do something that hurts a friendship that is called a withdraw
When you do something that helps a relationship that is called a deposit
Created by: hkessler
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