Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Habit 4 Study Guide
Think Win Win
| Term | Definition |
|---|---|
| Emotional Bank Accounts (EBA) | -Do small acts of kindness -Keep promises -Keep confidences -Forgive -Be loyal to the absent -Set clear expectations -Apologize |
| 7 Key Active Listening Skills | 1. Be attentive 2. Ask open-ended questions 3. Ask probing questions 4. Request Clarification 5. Paraphrase 6. Be attuned to and reflect feelings 7. Summarize |
| Courage and Consideration Matrix | The goal of the Win / Win Paradigm is to have the consideration of respecting others around you but to also have the courage to respect yourself. |
| 4 Quadrants in the Courage and Consideration Matrix | 1. Win / Win - Tough and Nice 2. Win / Lose - Tough and Not Nice 3. Lose / Lose - Weak and Not Nice 4. Lose / Win - Weak and Nice |
| Habit 4 SEE-Do-Get Model | See - There is plenty for everyone. - It's possible to win in a way others win too - No one has to lose |
| Habit 4 See-DO-Get Model | Do - Balance courage with consideration. - Be happy for the success of others. - Share credit and recognition. - Make deposits in other people's EBAs. |
| Habit 4 See-Do-GET Model | Get - More wins. - Faster, better solutions to problems. - Richer, more lasting relationships. |
Created by:
Roberto Arenas
Popular Psychology sets